Oktafx

Octa markets cyprus ltd offers spot forex and contracts for differences (cfds) on assets including equity indices, spot metals and commodities.

Free forex bonuses

Trade with a regulated Broker that adheres to placing clients; asset protection at the forefront, oktafx.

Octa markets cyprus ltd offers easy-to-use platforms such as metatrader 5 and ctrader. Octa markets cyprus ltd is authorised and regulated by the cyprus securities and exchange commission (cysec) with license №372/18. Octa markets cyprus ltd complies with european securities and market authority's (ESMA) regulatory standards as well as with market in financial instruments directive (mifid II)

Trade with a regulated broker that adheres to placing clients' asset protection at the forefront.

Octa markets cyprus ltd offers spot forex and contracts for differences (cfds) on assets including equity indices, spot metals and commodities. Octa markets cyprus ltd offers easy-to-use platforms such as metatrader 5 and ctrader.

Octa markets cyprus ltd is authorised and regulated by the cyprus securities and exchange commission (cysec) with license №372/18. Octa markets cyprus ltd complies with european securities and market authority's (ESMA) regulatory standards as well as with market in financial instruments directive (mifid II)

Explore our platforms

Trading platforms are designed to enhance your trading experience. Access your trading account via mobile and desktop platforms.

Metatrader 5 and ctrader trading platforms are carefully designed to meet your trading needs.

Mobile and desktop trading on demo accounts

Trade markets with unlimited virtual funds. Test our trading platforms and your trading strategies with no risk involved by opening a demo account.

Octa markets cyprus ltd security

Negative balance protection

Octa markets cyprus ltd notice

As an EU member state resident you are currently viewing the website www.Octafx.Eu operated by octa markets cyprus ltd with registration number HE359992. Octa markets cyprus ltd is authorized and regulated by the cyprus securities and exchange commission (cysec) with license number 372/18. The registered office of octa markets cyprus ltd is in the republic of cyprus. The account(s) you may open on this website will be opened with octa markets cyprus ltd.

The website is the property of octa markets cyprus ltd.

Octafx – forex broker rating and review 2021

status
	octafx UK limited website
regulation	FCA UK
trading software	metatrader 4/5, MT4/5 mobile for android/iphone, ctrader, ctrader WEB, calgo
headquartered	2 devonshire square, london, england, EC2M 4UJ

Is octafx scam or legit? Octafx is a trusted global broker that offers a user-friendly platform, and a wide selection of tradable instruments. Octafx acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their clients.

The five octafx benefits

This is why we rank octafx as the best forex broker.

Security. They provide you with a prosperous environment by utilizing the tightest spreads in the industry, providing top market conditions and fixed-rated exchange rates (in some cases). Octafx also offers negative balance protection, the industry’s lowest minimum deposit, no slippage or delays, no swaps, maximum leverage of 1:500, and does not make commission from deposits or withdrawals.

Convenience. Octafx grants local deposit and withdrawal options. Their customer support speaks your language, so it should come as no surprise that they work with local banks and transfer services that enable you to make deposits and withdrawals seamlessly.

Peace of mind. Take comfort in knowing that octafx has won many awards from several forex focused publishers, including an accolade naming them the top broker in asia.

Profit potential. Octafx offers some of the most famous and most lucrative contests. Whether it's for ibs, traders, or demo users, people have been winning huge prizes, like brand new cars, just by trading. There are even weekly random drawings for scooters. They provide a standard 50% deposit bonus, which sometimes climbs to 100% during special events or holidays.

Rewards. Octafx has two unique programs. A free status program, which unlocks a bevy of benefit like even lower spreads, faster withdrawals, and invitations to VIP events. Additionally, you’re awarded incredible gifts just by trading, like macbooks, and all for free.

This octafx forex broker review is meant to help guide those unsure of how to navigate the murky forex waters. Should you focus on who has the best forex app or which broker offers the best copy trade platform? When searching for a forex broker that is right for you, you need to consider several factors, like: are they trustworthy and reliable, what are their fees, how is their platform, do they offer mobile trading, how is their customer service, do they have copy trading services. In this case, we will examine octafx. Is octafx a scam? No, absolutely not.

Octafx has been in the market for years, servicing clients worldwide, but mainly those residing in asia. They're embedded deep within the fabric of society in countries they work with through charitable initiatives. There is not a single forex broker that can claim to be more reliable or trustworthy than octafx.

Octafx has taken home over 35 awards! Most notably, octafx was named the best forex broker in asia (2020), meaning that they are the best forex broker in india, malaysia, indonesia, pakistan, and elsewhere! To top it off, the best forex app belongs to octafx as well, claiming that award back in 2018 when european CEO magazine bestowed upon them that honor. These awards not only signify their respectability, but they denote an opportunity for potential clients to seek refuge with octafx and earn more.

Regulation

Octafx is a global broker, who acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their clients.

Octa markets cyprus ltd, a part of octafx, is authorised and regulated by the cyprus securities and exchange commission (cysec) with license â„–372/18. Octa markets cyprus ltd complies with european securities and market authority's (ESMA) regulatory standards as well as with market in financial instruments directive (mifid II).

Octafx mobile app

A mobile version is available via the app store, free of charge. In 2019, europe CEO magazine awarded octafx for the best mobile trading app.

The app can used the same way as on desktop. You can modify your leverage, track your contest statistics, make money transfers, activate bonuses, and more. The user interface made the experience fun and easy to maneuver. The app supports nine languages in total.

Education

Whether you live in india, indonesia or pakistan, rest assured that octafx has you covered with daily expert trading advice along with educational insight.

Octafx regularly holds webinars which are beneficial for those new to forex trading and are determined to make a career out of it. While learning on your own is admirable, octafx works with big names in the industry and connects with their base through different mediums.

Copy trading

Several platforms offer services allowing newbies to copy professional traders. Octafx’s program works in a similar way. In fact, according to forex-awards octafx is the ‘best copy trading platform 2020’. What makes octafx’s copy trading platform rise above the rest is the care they put into it.

Of course you can sort through thousands of master traders through the category that appeals to you most and read what they have to say about their trading strategies, but octafx goes a step further. They have in-house experts that closely monitor master trader’s and make sure they’re not engaging in risky trading behavior or misleading copiers.

Customer service

Octafx has first-class customer service, something other brokers could boast about. A representative is available to you 24/7 and they speak your language. When you consider how many countries octafx services, then it becomes even more impressive. Peace of mind may be the most underrated benefit, yet when you need an issue resolved, regardless of the time, octafx is there.

Octafx commissions & spreads

Octafx offers ultra tight spreads. The quotes at octafx are quoted at up to 5 decimal places and start from as low as zero pips for their ECN accounts. There are no commission charges applicable for trades with octafx.

Instrument spreads (in pips)

EUR/USD minimum 0.4 pips

GBP/USD minimum 0.5 pips

AUD/USD minimum 0.6 pips

USD/CHF minimum 0.4 pips

EUR/JPY minimum 0.6 pips

GBP/JPY minimum 0.7 pips

NZD/USD minimum 0.6 pips

Octafx trading information

Octafx — latest reviews and comments 2021

I tried logging in today and all I got was "this site can't be reached" (www.Octafx.Com). The customer service rep, (who was in malaysia for some reason), said that there was a problem with the platform (I am on the MT4 platform). What is happening and when will it be fixed?

John bezeredi 27 january, 2021 reply

I am deposit in my copy trading wallet 1829/-rs (25.5 USD) via money transfer from IDFC bank to octafx account it was successful sent but in octafx it was got rejected bcoz of not mentioned octafx in beneficiary name I mentioned some other name it was given in octafx. Now where was my amount 25.6 USD how to get that back.

Shaul hameed mohaideen 17 january, 2021 reply

Dear shaul hameed mohaideen,

Thank you for reaching out and sharing your experience with us. We deeply regret that you had trouble depositing your funds. Unfortunately, we couldn't identify you on our system and look into what happened since you didn't provide your trading account number. Please send it to us directly over the live chat on our official website, and we'll be happy to investigate the issue.

Please don't forget that our team is always here to help, and we're looking forward to hearing from you soon.

Octafx 22 january, 2021

I just tried to withdraw my money, it's still in pendimg list from 1 day. They said money is sent & bank is not responding. Today they say, they themselves didn't sent the money and have some problem with them. Please send my money today.

Pratyush baral 13 january, 2021 reply

Thank you for reaching out and sharing your feelings with us. We deeply regret that your deposit request took longer than you expected. After looking into your review, we've found that it was processed on january 13, 13:15 server time GMT+2, shortly after this review was published. Consequently, we hope that the issue was completely resolved, but if you have any questions, please contact us anytime.

Please note that at octafx, withdrawal requests are processed within a couple of hours. In some cases, when our financial department handles a high number of requests, we ask you to allow us extra time to process your request. The holiday season is usually the busiest time of the year, and in light of what we just referred to, we'd like to ask for your understanding, as this may cause slight delays and holdups. Nevertheless, please rest assured that our team is doing its best to ensure that the processing time doesn't exceed 24 hours.

We also want to encourage you to contact us directly if your payment request is taking longer. Our team is always here to help, and they will be happy to keep you updated on your request's status. So, please don't hesitate to send us a message.

We'll be happy to hear from you anytime soon.

Octafx 19 january, 2021

If I deposit with my local bank, so can I take withdrawal from the same octofx account. Can withdrawal transfer to my skrill account?

Meet 9 january, 2021 reply

Thank you for taking the time to contact us and bring this question to our attention.

Please note that at octafx, your deposit and withdrawal payment methods must match. That said, if you deposit through your local bank, it also should be your withdrawal option. It's an important requirement that follows our customer agreement and AML provisions to provide our clients funds' financial security. Different payment options could be considered in exceptional cases, but regularly, you won't be able to deposit via your local bank and withdraw to your skrill account.

We hope this fully answers your question. However, if you still have any other feedback, we'll be happy to hear from you directly and assist you with it.

Octafx 19 january, 2021

I transferred $10 just for a start but I later discovered the minimum is $50 and I've been demanding for a refund but all to no avail. I've sent my bank statement, receipt but no help coming forth. They keep on saying their financial team can't find it. It's bad. First time first discouragement and disappointment.

John 7 january, 2021 reply

Thank you for letting us know about your experience. We're sorry to hear that you had trouble depositing your funds. Unfortunately, you didn't provide your trading account number, and we couldn't identify you on our system. If you could contact us directly and share your octafx account details, we'll be happy to look into what happened and investigate the matter with our finance department.

Please note that all deposit requests that weren't processed are sent back automatically as refunds. However, if your deposit did not reach your account for whatever reason, we always suggest contacting our team immediately to look up the payment. We also want to point out that you can always find the minimum deposit amount in your personal area when you're creating a deposit request. We strongly encourage you to follow these requirements as it could be crucial in cases like yours and help prevent them from happening.

We're looking forward to hearing from you soon. And we hope that it won't take much time to receive your funds back.

Octafx 19 january, 2021

I transferred 10000 naira to octafx, not knowing that the minimum amount is 15000 naira. And I was debit 10000 naria from my acc. Pls I need my money back.

Joshua 4 january, 2021 reply

Thank you for taking the time to reach out and share your experience with us. We regret to read that you had trouble depositing your funds. Unfortunately, we couldn't look into your inquiry since you didn't provide your trading account number in your review. Please contact us directly to provide this information, and our team will be more than happy to look into the matter and investigate what happened.

Please note that since the minimum deposit amount for nigerian deposit options has been increased only recently, we made an exception to allow the first incoming payments with the old, lower required amount. For this, you need to submit a new deposit request. In this case, you need to create a deposit request in your personal area for 15 000 NGN and submit your payment proof. However, you should be aware that your next payment containing anything less than the minimum amount will be automatically refunded.

We're looking forward to hearing from you soon, so please don't hesitate to send us a message.

Octafx 19 january, 2021

I made a deposit to this trading account 17076833. It was rejected on the grounds of unverified account, please how do I get my money back?

Uloma enyinnaya 3 december, 2020 reply

We regret to see that you hadn't contacted our support team before you left your review, as they would have helped you resolve your issue quicker. That said, after looking into it, we found that it has been resolved shortly after. And, if there's anything else we can do for you please, don't hesitate to get in touch with us.

Please note that at octafx, you have to verify your account to enjoy certain payment methods and withdraw your funds, as verification helps us secure and protect our traders.

If, for whatever reason, a payment was declined, a trader shouldn't be discouraged. We will still be able to locate a payment after they complete the verification. Consequently, the same happened in your case. In any case, if a trader doesn't want to proceed with the verification, they can always send us details for a refund, and our financial department will process it for them.

We're always happy to help, so please, do not hesitate to contact us whenever you need our assistance.

Octafx 10 december, 2020

When I deposited 100$, it deducted from my bank account but not credited in octafx trading account. Then, I contact via live chat and they told me that payment gateway decline this transaction so just give me pdf bank statement and your 100$ will be refunded (bounce back) to your bank account. It require minimum 3-5 days to maximum 14 days to complete this process. 4 days gone but nothing happen. Still waiting. My ac id: 12255380

Mitul patel 30 november, 2020 reply

We're sorry to read that something went wrong when you were trying to deposit, and your payment was declined. After looking into your review, we can see that your deposit couldn't go through the payment gateway and was automatically bounced back as a refund. Typically it takes up to 14 business days for the payment processor to refund a payment. However, please allow extra time as these timeframes are applied to simple refunds, and in some cases, it could take longer to process it.

We want to take a chance and apologize for all the trouble that it may have caused you. Our financial department is carefully investigating this issue, and our team will inform you as soon as they hear back from the payment processing company. Unfortunately, declines occur for many reasons, and it takes time to look into the matter and issue funds back to your account. We understand that the process may be frustrating, but we sincerely hope it won't take much longer to receive your funds.

Please remember that our team will always be happy to keep you updated, so please contact us whenever you have any questions.

Octafx 4 december, 2020

I have deposit first 108$ around 2 months ago and it successfully credited to my account instantly. Then again i deposited of 60$ this week and it takes 2 to 3 hrs to credit in my account. But, today when i deposit of 100$ via same method of netbanking, still money not credited in my trading account and after I contact them then they told me that" unfortunately, your transaction is failed (payment gateway error) so kindly wait for 24hrs. If deposited amount not credited in your trading account within 24hrs or not refund your bank account then contact our financial department and submit your bank statement, your problem will be solved." I also contact my bank manager and he told me that transaction of 100$ is successfully happened today. So I am just waiting of my money either credited to my trading account or refund to my bank account in their 24 hrs. Further update I will post here tomorrow about this issue.

Mitul patel 26 november, 2020 reply

I've deposited friday $200 into my account. Monday morning I've reviewed the spreads between 5 other brokers I'm using. Low and behold. Octa spreads is almost double that what the other brokers is. So monday I've decided to withdraw my $200 to put into one of my other accounts. They've actually refused to give my money back because I have not traded with the $200. What a joke this is. People actually warned me about you guys. Did I listen. No, that's why I'm sitting here typing this review. Bad. Will never reccomend anyone to make use of them. Just because I did not trade does not mean you can keep MY money.

Karin marie hugo 23 november, 2020 reply

Thank you for reaching out and sharing your feelings with us. We're extremely sorry you had trouble withdrawing your funds. Looking into your previous inquiries, we can see that your withdrawal was on the same day you left your review. We hope that you didn't experience any other issues since, but please get in touch with us if needed.

Please note that when traders don't perform any trading and request a withdrawal, our financial department may request information purely for security reasons. That is why you were asked to provide such, and your withdrawal was processed the same day our team received the said information. We apologise for any troubles this scrutiny may have caused you. The requirement is an important part of our compliance with the AML policy.

In regards to the spreads, please note that brokers have a different pool of liquidity providers. That is why you may come across a slight difference in spreads between different brokerages. It's absolutely normal, and you should take many factors into account, such as commissions, for example, or whether the spreads displayed reflect those on the trading platforms. As regrettably, it is a common practice for some brokers to display lower spreads than those visible on their trading platforms. At octafx, we display all spread in real-time. Not to mention that as a part of our efforts to fight the current COVID-19 pandemic, we've decided to lower our spreads up to 14 points. And we want to keep them this low for as long as we can despite the market volatility. Consequently, our spreads are one of the most competitive on the market right now.

We truly hope that this incident will not affect your future enjoyment of our services and that after receiving our explanation of your concerns you'll remain a part of our traders' community.

Please send us a message anytime, should you have any questions. We'll be happy to hear from you.

Maximum leverage 500 times！
for FX 「octafx」

Deposit bonus 50%

Special campaign for new customers

Only now, we offer a special campaign for a limited time only for those who open an account for the first time.
After opening a new account, you will get a 50% deposit bonus every time you deposit.

Low spread

Reliable FX broker

Bonus per transaction

With zero cut system

Prepare your own platform

Equipped with original platform

Only now, we offer a special campaign for a limited time only for those who open an account for the first time.
After opening a new account, you will get a 50% deposit bonus every time you deposit.

Why choose octafx?

Many customers choose octafx for a reason.

Set low spread

Because octafx has a low spread, traders can trade on superior conditions. Please use octafx by all means if you choose at a low fee.

Safe thanks to the zero-cut system

In octafx, minus more than the deposit amount does not occur. The zero cut system is adopted. Therefore, even beginners can trade with confidence.

Various brands are available

Octafx can trade not only foreign exchange but also products such as stock indices and oils. You can choose your investment from a wide range of options.

Financial license holder

Octafx has a financial license, so you can trust it.

Octafx holds the「"saint vincent IFSA license # 19776IBC2011」.|terms of service

Octafx is completely owned by "octafx"

【RISK WARNING】forex and CFD trading has a very high risk of losing investment. Please read and understand the risk disclosure carefully. Because octafx is not under the supervision of JFSA (japan financial services agency), it does not engage in any activities that may be considered as offering financial products or soliciting financial services, and this website is not intended for residents of japan.

Trade with a regulated broker that adheres to placing clients' asset protection at the forefront.

Explore our platforms

Trading platforms are designed to enhance your trading experience. Access your trading account via mobile and desktop platforms.

Metatrader 5 and ctrader trading platforms are carefully designed to meet your trading needs.

Mobile and desktop trading on demo accounts

Trade markets with unlimited virtual funds. Test our trading platforms and your trading strategies with no risk involved by opening a demo account.

Octa markets cyprus ltd security

Negative balance protection

Octa markets cyprus ltd notice

The website is the property of octa markets cyprus ltd.

Octafx review

Octafx is a forex broker. Octa FX offers the MT4, MT5 and ctrader forex trading top platform. Octafx.Com offers over 25 forex currency pairs, cfds, commodities, stocks, gold, silver, oil, bitcoin and other cryptocurrencies for your personal investment and trading options.

Broker details

deposit methods:

VISA, awepay, bitcoin, fasapay, local bank deposits, local bank transfers, neteller, paytm, skrill, unionpay

withdrawal methods:

VISA, awepay, bitcoin, fasapay, local bank transfers, neteller, paytm, skrill, unionpay

Live discussion

Join live discussion of octafx.Com on our forum

Octafx.Com profile provided by john, may 29, 2012

Octa markets incorporated is a worldwide recognized forex broker. Octafx provides forex brokerage services to its clients in over 100 countries of the world. Octafx uses the most up-to-date technology and knowledge to make your forex trading experience outstandingly convenient. Our top goal is the trust and satisfaction of each client's need and requirements. Octafx sets the highest service level standards and maintains them as well as constantly develops new services and promotions.

Video

Let other traders know if this service is worth checking or should be avoided.

Traders reviews

Length of use: over 1 year

Thank you for taking the time to reach out and share your experience with us. We deeply regret that you experienced trouble depositing your funds. After looking into your review, we can confirm that an error had occurred before your payment was processed. Our financial department is currently investigating it, and we'll make sure to keep you updated throughout the process.

Please note that there are many reasons why a transaction could fail. And in cases where your payment was unsuccessful, it’s essential to contact us as soon as possible, as it might require a thorough investigation by our financial department. We want to assure you that you shouldn’t be discouraged, as we’re certain that our team will be able to locate the payment and resolve the issue you’ve experienced.

We appreciate your patience and please, remember that you can get in touch with us anytime to receive an update on the progress. We’re always happy to help our customers and provide them with the necessary information.

We hope that this issue will not affect your overall experience and you’ll enjoy trading with us once again.

DISCLAIMER: this review is not to state that octafx is the best broker in the world. I've traded with a lot of brokers and never had problems with any of them, with respect to deposit and withdrawals.

Herein are the list of transactions that I did on my account with octafx. It has the ID, time the request was created, and the time it was processed.

DEPOSIT
deposit ID 4703156
created dec 27, 2020 03:23 PM
processed on dec 27, 2020 03:50 PM

WITHDRAWALS
withdrawal ID 1930065
created dec 30, 2020 11:51 AM
processed on dec 30, 2020 12:17 PM

Withdrawal ID 1927033
created dec 29, 2020 08:00 PM
processed on dec 29, 2020 09:42 PM

Withdrawal ID 1920756
created dec 28, 2020 05:53 PM
processed on dec 28, 2020 09:43 PM

Withdrawal ID 1919630
created dec 28, 2020 03:09 PM
processed on dec 28, 2020 03:24 PM

SUMMARY:
I made the deposit to their GTB nigeria account, and made withdrawals to my GTB account. This might be the reason why I never had issues with them.

I'll advise traders to ask them [octafx] questions when they have issues, and be ready to hear and understand.

Thank you for such great feedback. We appreciate you taking the time to share it with our community and giving us one more reason to be proud of the work we’re doing with our team. We’re sure they will be excited to read your review, too, as they do their best to ensure fast and secure payment services.

Please send us a direct message if you have other questions or suggestions. Our team is always here to help, and we'll be more than happy to chat whenever you have time for us.

Deposit take less than 1sec
withdrawal take forever.

If you guys want to withdraw the money. Please do 1 year in advance

Thank you for reaching out and sharing your feelings with us. We're sorry to read about your dissatisfaction with our processing times. Please let us remind you that all withdrawal requests at octafx are processed within a few business hours. However, when our financial department handles a high number of requests, in rare cases, we ask to allow extra time, but it does not exceed 24 hours overall.

Please note that since you didn't provide your trading account number, we couldn't look into your previous requests. However, we wish to assure you that we always strive to improve our services and reduce the processing time. We also want you to know that if your payment is delayed or you feel like it’s taking longer than it should, you can send us a message in the live chat available on the website. Our team will be more than happy to update you on your request status.

We’re looking to hearing from you, so please don’t hesitate to get in touch with us anytime. Our team is available 24/7, and they're always here to help you whenever you need it.

Thank you for letting us know about the problem. We deeply regret that you were having a hard time trying to deposit, and you couldn't reach out to our support team. Unfortunately, we couldn't identify you on our system and look into your previous inquiries since you didn't provide your account details in your review. If you could contact us directly and share this information with our team, it will help us investigate the issue and understand what happened with your payment.

Please note that generally, it takes a couple of hours for bank transfers to be processed. However, we ask you to allow us extra time when our financial department handles a high number of requests. There could be different causes of why your payment is delayed and not reflected in your account. This requires an investigation, and we strongly encourage you to send us your payment proof if your deposit wasn't credited into your account after 24 hours have passed. These actions could help our team look up your payment and process it.

In the meantime, don’t forget that our team composes of real agents committed to helping you whenever you need it, so please contact us after reading this reply. We’ll make sure to find your payment as soon as possible and keep you updated.

Bank negara malaysia

Length of use: over 1 year

Thank you for reaching out and bringing this question to our attention. Unfortunately, we couldn't identify you on our system and look into your review since you didn't provide any details about your trading account or the bank you were using at the time. We’d really appreciate it if you could get in touch with our team and share the necessary details to help us find out what happened and investigate the matter.

We also want to remind you that our support team is always here to help you. They're available 24/7, and we'll be more than happy to hear from you and assist whenever you need it.

We're looking forward to hearing from you soon.

Length of use: 6-12 months

I have a lot of experience with various brokers, but octafx is the absolut best.

Low spreads.
Great bonus conditions.
Very fast withdrawal without any fees..
Good customer service.

Thank you for sharing such thoughtful feedback about our brokerage. We try really hard to provide the best trading experience for our customers here at octafx. Reading reviews like yours is a great hint that we’re providing our customers with the services that meet their needs, and we truly couldn’t be happier that that’s the case for you. We appreciate you being our client and want to say that you're always welcome on our chat at any time if you have any questions or suggestions.

As we’re already addressed your complaint in the thread you’ve created here on FPA, please allow us to echo what we’ve said here.

Thank you for your patience while we consulted your case with our team. After looking into the matters you brought to our attention, we can see that the cards you used to fund your trading account for the first and second time were different.

Please note that in such cases, our financial department may request verification of the second card to ensure it belongs to you and not to a third party, as all third-party transactions are strictly prohibited here at octafx. Therefore, the procedure is fully in line with our security measures.

We cannot merely block the possibility of conducting further transactions because in cases where funds do belong to a third party, we have to ensure that they’re refunded to the originating account. Therefore, it’s the trading activity that must be restricted to ensure that such money is not used for trading.

Looking into your trading history, we can see that the orders you're referring to were closed 17 hours after you got back access to your account. However, those orders could have been closed before the stop out occurred either in profit or with less loss as the two hours of account locking did not impact them. You decided to trade in the same direction, and it eventually led to the stop out. There were no issues from our side, and your orders were executed as per the market conditions. Unfortunately, there are no grounds for compensation/reimbursement as it was solely your decision to continue trading.

We want to remind you that despite this incident, you're always welcomed to contact us anytime, and we'll be more than happy to hear from you and help with any questions you may have.

I have been trading with this useless trader for 3 months now and im becoming more and more worried about the way this company handles my query or any issues.
1. They say there will be no swaps charged to accounts having funded more than 10k.
But they still keep charging the swaps and later asks me to provide details against the wrongly charged swaps. As in I'm working for octa FX and I will keep all this information ready for them.

2. They don't have a trading practice called partially closing a trade. If you are making losses on the trade you cant close it partially to minimize the loss. Rather it will book the entire loss and again open a new trade of the remaining lot. This is so weird and when I spoke to my account manager he gave fake promises of being working on the resolution.

3. They treat their customer with the least priority and I'm still to get my money reversed from them which now more than 50 days.

Nov 6, 2020 - 1 star octafx is a fraud company.. Beware.. You can lose money even without trading. There is no way you can contact there finance team. It's only the customer support team that never has any clue of what is happening.. In my case, 2 transactions of INR50000 got debited from my account on the 5th october 2020 but did not credit to my trading account. Since then I'm chatting with them every day.. But getting the same response .." madam we have requested for update sorry for the delay".. Every single day they are responding with the same message. After 1 month today on 05th nov, I asked them to arrange a call back from the account manager, when that human called me he was clueless about what is happening on my issue. He said he is following up with the finance team but he was not ready to provide a single email communication regarding the same. Still, no one knows what will happen to my funds. They don't have a call-in number. Only chat support. I have been trading with multiple traders and this is the worst of all. You cant talk to them at all. They don't respond to emails.. I'm very frustrated..

Reply by octafx rep submitted nov 20, 2020 dear shaziya shaikh,

Thank you for taking the time to share your experience with us. We're sorry to read that you had trouble depositing your funds at octafx. We've looked into your review, and as we can see, it is still being investigated by our financial department. We can also see that you've recently mentioned on social media that one of the transactions got back successfully, but there's still one missing. We're extremely sorry that it's taking so long, and we apologize for all the inconvenience you may have faced as a result. Please note that we’re still exchanging with the payment processor and are waiting for updates to provide you with as soon as new information reveals itself.

We wish to assure you that we’re committed to resolving this issue as soon as possible but want to ask you to allow us a bit more time. We understand how uncomfortable you may feel about the matter, and we want to tell you that we take it very seriously. We'll do everything that it takes to prevent such cases in the future and reduce the processing times. Please bear with us and remember that our customer support is constantly checking your case and they will be more than happy to provide you with the latest details.

We're looking forward to hearing from you soon. And we hope that it won't take much time to receive your funds back.

We deeply regret to read about your dissatisfaction with our services. We'll be more than happy to receive feedback from you about what could be improved, considering that the issue with swaps has been resolved and you were compensated.

As for the partial order closure, we're aware of the issue. However, it's not something we could influence and fix immediately as it would require an extensive amount of time and effort once such feedback is passed to the relevant department. However, we want to ensure you that we take your suggestions and recommendations very seriously, and we'll make sure they're all addressed and considered by our team.

We would also appreciate it if you could share what could be improved regarding our customer support services to meet your standards. It's one of our top priorities to ensure that we provide the most convenient trading experience to our customers and everything is done to your satisfaction.

Please send us a message anytime soon. Our team is always here for you, and we'll be happy to hear from you whenever you have any questions.

Octafx – forex broker rating and review 2021

status
	octafx UK limited website
regulation	FCA UK
trading software	metatrader 4/5, MT4/5 mobile for android/iphone, ctrader, ctrader WEB, calgo
headquartered	2 devonshire square, london, england, EC2M 4UJ

The five octafx benefits

This is why we rank octafx as the best forex broker.

Security. They provide you with a prosperous environment by utilizing the tightest spreads in the industry, providing top market conditions and fixed-rated exchange rates (in some cases). Octafx also offers negative balance protection, the industry’s lowest minimum deposit, no slippage or delays, no swaps, maximum leverage of 1:500, and does not make commission from deposits or withdrawals.

Convenience. Octafx grants local deposit and withdrawal options. Their customer support speaks your language, so it should come as no surprise that they work with local banks and transfer services that enable you to make deposits and withdrawals seamlessly.

Peace of mind. Take comfort in knowing that octafx has won many awards from several forex focused publishers, including an accolade naming them the top broker in asia.

Profit potential. Octafx offers some of the most famous and most lucrative contests. Whether it's for ibs, traders, or demo users, people have been winning huge prizes, like brand new cars, just by trading. There are even weekly random drawings for scooters. They provide a standard 50% deposit bonus, which sometimes climbs to 100% during special events or holidays.

Rewards. Octafx has two unique programs. A free status program, which unlocks a bevy of benefit like even lower spreads, faster withdrawals, and invitations to VIP events. Additionally, you’re awarded incredible gifts just by trading, like macbooks, and all for free.

Octafx has been in the market for years, servicing clients worldwide, but mainly those residing in asia. They're embedded deep within the fabric of society in countries they work with through charitable initiatives. There is not a single forex broker that can claim to be more reliable or trustworthy than octafx.

Regulation

Octafx is a global broker, who acts in full compliance with international legislation and regulation standards and guarantees fund security and negative balance protection to their clients.

Octafx mobile app

A mobile version is available via the app store, free of charge. In 2019, europe CEO magazine awarded octafx for the best mobile trading app.

Education

Whether you live in india, indonesia or pakistan, rest assured that octafx has you covered with daily expert trading advice along with educational insight.

Copy trading

Customer service

Octafx commissions & spreads

Instrument spreads (in pips)

EUR/USD minimum 0.4 pips

GBP/USD minimum 0.5 pips

AUD/USD minimum 0.6 pips

USD/CHF minimum 0.4 pips

EUR/JPY minimum 0.6 pips

GBP/JPY minimum 0.7 pips

NZD/USD minimum 0.6 pips