How to get pin for ewallet
- Digital KYC: this allows you to digitally upload your details from the comfort of your home without physical verification. In this status, you will have some limitations in the use of your account. This status is for a limited period of time only and you will be required to physically verify yourself as advised by the system.
- Physical KYC: you attain this status only after physical verification, or if you directly register via an agent. This status gives you a full account benefits without any limitations
Free forex bonuses
How to get pin for ewallet
Browse through our frequently asked questions or search for your specific concern
What is KYC?
KYC, or Know Your Customer, is a banking standard where you need to provide your personal details with evidence of their accuracy for proper verification.
What is the difference between digital and physical KYC?
- Digital KYC: this allows you to digitally upload your details from the comfort of your home without physical verification. In this status, you will have some limitations in the use of your account. This status is for a limited period of time only and you will be required to physically verify yourself as advised by the system.
- Physical KYC: you attain this status only after physical verification, or if you directly register via an agent. This status gives you a full account benefits without any limitations
How do I upgrade to physical KYC?
Simply visit an ewallet registration agent to present your EID into the reader and validate with your fingerprint on the scanner. To find your nearest agent, click here.
What is a PIN?
The PIN, or private identification number, is a four-digit security code that will be used to verify your identity whenever you interact with ewallet or make a transaction. You will have to define this PIN during the registration process.
Do I need a bank account to use ewallet?
No, ewallet primarily uses a digital wallet for transactions and does not need a bank account. All you need to do is download the app and register.
Is there a minimum balance for ewallet?
No, with ewallet you have access to all your funds without any obligation to maintain a minimum balance and with no low balance charges.
How to get pin for ewallet
This is your third and last login attempt available.
Your profile will be blocked if you fail to enter your login details correctly.
Oh no!
We've noticed that you've tried to login more than 3 times.
You might have blocked your online banking profile.
In order to unblock your profile, reset your username and password.
Cellphone banking
- Dial *130*321#
- Select send money
- Select the account you want to send money from
- Key in the cellphone number you want to send to
- Enter the amount you want to send
- Confirm that all is correct (make sure you entered the right cellphone number)
To send money using FNB cellphone banking you need to be registered for cellphone banking.
To register for cellphone banking, dial *130*321#
Online banking
- Log into FNB online banking
- Select the payments tab
- Enter your one time PIN (OTP)
- Select send money
- Select the account you want to send money from
- Select the amount you want to send
- Key in the cellphone number you want to send money to
- Click on finish
You need to register for online banking to send money via the internet
FNB ATM
- Insert your card and enter your PIN
- Select more options
- Select buy it/pay it
- Select send money. Read the terms and conditions and then select proceed
- Key in the cellphone number you want to send money to and select proceed
- Key in the amount you want to send money to and select proceed
- Confirm that all the details are correct and select proceed
- Remember to take your card
No registration or application is necessary if you send money via an FNB ATM
| fee (BWP) | |
|---|---|
| send money | P9.40 |
| withdrawal (you get 1 free withdrawal with every wallet send without exceeding maximum of 4 free withdrawals in the wallet) | FREE |
| dormant ewallet (up to 6 months) | FREE |
| dormant ewallet (after 6 months) | FREE |
Standard network operator rates apply when using your cellphone.
You have access to ewallet
If you are an FNB client with an active transactional account, you already have access to the ewallet service.
Login to online banking, cellphone banking or visit your nearest ATM and select send money to make use of this safe and convenient way to send money to anyone.
Ewallet
Send money anywhere, any time
The ewallet allows FNB customers to send money to anyone with an active cell number. Money is transferred instantly. Recipients can use the money in the ewallet to buy airtime, send money to other cellphones and more.
How it works
Instantly send money or make payments
- You can send money to friends and family members or make a payment to anyone simply and hassle free
- Money can be sent to anyone who has a valid botswana cellphone number and the recipient does not need to have a bank account
- Any GSM cellphone model can be used to send money or to receive money
- Money is instantly available in the ewallet
- Money will be stored in an ewallet. Recipients will be able access the money immediately at an FNB ATM without needing a bank card and without filling in any forms
- Recipients will get all of the money sent as there are no ATM charges to withdraw money
- Recipients don't have to withdraw all the money at once
- Recipients can also check the balance, get a mini statement, buy prepaid airtime, send money on to someone else's cellphone
- You can send money at any time of the day or night via cellphone banking, FNB online banking, FNB app or at an FNB ATM
What's hot
It's for everyone
Send money to anyone with a valid botswana cellphone number
It's simple
The recipient does not need a bank account or bank card
It's convenient
Money can be sent anytime, anywhere, from the comfort and safety of your own home
It's fast
The money is sent immediately and the recipient can access the funds immediately
It's free of bank charges
Pay no bank charges when you send money via ewallet
Ways to send
Send the way you want to
As an FNB customer you can use one of FNB's convenient digital channels to send money to anyone with a valid cellphone number on any network.
Online banking
View how to send money via online banking
Cellphone banking
View how to send money via cellphone banking
View how to send money via FNB ATM
Ways to use
Withdraw, buy + spend
When you receive an SMS notifying you that money has been sent to your cellphone, you can do the following
- Send a portion of the money in the ewallet to another ewallet in exactly the same way
- Withdraw all or some of the money from the ewallet at an FNB ATM without needing a bank card. The rest of the money can be withdrawn at a later stage
- Buy prepaid airtime from the ewallet
- Check the ewallet account balance or get a mini statement
- How to receive money
How to receive money
Turn your phone into a wallet
Once you've received an SMS telling you that you have been sent money
- Dial *130*392# to access the ewallet
- Set a secret 5-digit PIN for the ewallet
- Select 'withdraw cash' and then 'get ATM PIN'
- You'll receive an SMS with an ATM PIN
- Go to an FNB ATM
- At the ATM press the green button (enter/ proceed) and then wallet services
- Key in your cellphone number and ATM PIN
- Choose the amount of money to withdraw. Make sure that either your transaction has ended or that you press 'cancel' before leaving the ATM
If you have been sent money but you have no airtime , dial *103*392# to buy airtime with the money that has been sent to you. Then dial *130*321# .
How to get pin for ewallet
FNB offers a network of branches for all your face to face banking requirements
Postal address
first national bank zambia limited
PO box 36187
lusaka, zambia
Physical address
stand number 22768
acacia office park
cnr thabo mbeki and great east roads
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 253 057 / 250 602
email: fnb@fnbzambia.Co.Zm
Stand number 22768
acacia office park
cnr thabo mbeki and great east roads
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 250 090
branch code: 260001
Society house
first floor, shop number G040
plot 3 & 3a cairo road,
central business district
lusaka, zambia
Telephone numbers: +260 211 366 800
branch code: 260050
Shakes investment limited building
plot number 16808
lumumba road
lusaka, zambia
Telephone numbers: +(260) 211 366 900
fax number: +(260) 211 845 453
branch code: 260002
Plot no. 617
shop number 4 musenga house
kwacha road
PO box 11262
chingola, zambia
Telephone numbers: +260 211 366 800
branch code: 260322
Kaonde house
plot no. 921
independence avenue
solwezi, zambia
Telephone numbers: +260 211 366 800
branch code: 262823
Union house
plot 493/494
zambia way and oxford street
kitwe, zambia
Telephone numbers: +260 211 366 800
fax number: +260 212 657 145
branch code: 260212
Centro mall premier banking
Unit 63 corner bishop & kabulonga roads
centro mall, kabulonga
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 250602
Neighbours city estate
plot number 50
buteko avenue
ndola, zambia
Telephone numbers: +260 211 366 800
fax number: +260 212 610009
branch code: 260103
Plot 7A livingstone road
PO box 670159
mazabuka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 213 239 023
branch code: 263613
Plot 414 independence road
mkushi, zambia
Telephone numbers: +260 211 366 800
branch code: 262319
Plot 9471/2/3, makeni mall
kafue road, lusaka
PO box 38911,
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 369 398
branch code: 260016
Stand no.3539 jacaranda mall
corner of mushili & kabwe road
PO box 73642
ndola, zambia
Telephone numbers: +260 211 366 800
branch code: 260049
PHI shopping mall
plot no. 38147
bennie mwiinga road
lusaka, zambia
Telephone numbers: +260 211 366 800
branch code: 260049
Plot 19222, zone 3 building, manda hill mall
corner great east & manchichi road, lusaka
PO box 36187,
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 366 875
branch code: 260014
Plot no.87A shop no.2
buntungwa street
kabwe, zambia
Telephone numbers: +260 211 366 800
branch code: 260937
Plot no.ME 46
along livingstone
PO. Box 630819
choma, zambia
Telephone numbers: +260 211 366 800
branch code: 261238
Plot no. 646
corner of pererinyatwa road
& umodzi highway
PO. Box 510080
chipata, zambia
Telephone numbers: +260 211 366 800
branch code: 261121
Plot no.4 wada chovu building
zaone avenue, PO box 90953
luanshya, zambia
Telephone numbers: +260 211 366 800
branch code: 260741
Mukuba mall premier branch
Shop no. 43, mukuba mall, 6939
cnr freedom way & chiwala ave
parklands, kitwe
Telephone numbers: +260 211 366 800
branch code: 260243
Budget stores complex
stand no:8,buteko street
town centre, mufulira
Telephone numbers: +260 211 366 800
branch code: 260544
Plot no: 2503 turnpan zambia building
heavy industrial area
off independence avenue
kitwe
Telephone numbers: +260 211 366 800
branch code: 260247
Plot 150/27/4586
chilumbulu road
chilenje
Telephone numbers: +260 211 366 800
branch code: 260046
Spar supermarket
plot 360/S, mosi-O-tunya rd,
livingstone, zambia
Telephone numbers: +260 211 366 800
branch code: 260046
Stand no. 795
kalumbila high street
kalumbila town
Telephone numbers: +260 211 366 800
Find an ATM
Our atms (automated teller machines) are situated within the FNB zambia branches
Stand number 22768
acacia office park
thabo mbeki and great east roads
lusaka
telephone number: +260 211 366 800
Union house
plot 493/494
zambia way & oxford street
kitwe
telephone number: 260 212 657 100
Shakes investment limited building
plot number 16808
lumumba road
lusaka
telephone number: +260 211 366 900
Plot 7A
livingstone road
mazabuka
telephone number: +260 213 239 000
Neighbours city estate
plot number 50
butek
telephone numbers: +260 212 610 006/ 610 007
Makeni mall
plot 9471/2/3
kafue road
lusaka
telephone number: +260 211 369379
Plot 414 independence road
mkushi
telephone numbers: +260 971254871
mobile number: +260 977 995 476
Jacaranda mall
stand no.3539
corner of mushili & kabwe road
ndola
telephone number: +260 212 626 000
Plot 19222, zone 3 building, manda hill mall
corner great east & manchichi road,
lusaka
telephone number: +260 211 366 863
Musenga house
plot no. 617, shop number 4
kwacha road
chingola
telephone number: +260 212657130
Plot no. ME 46
along livingstone road.
Choma
mobile number: +260 969417613
Plot no. 646
corner of pererinyatwa road
& umodzi highway
chipata
telephone number: +260 216222003
Plot no. 921
kaonde house
independence avenue
solwezi
telephone number: +260 212626013
PHI shopping mall
stand 38147
bennie mwiinga road,
lusaka
telephone number: +260 211366919
Plot no. 87A shop no. 2
buntungwa street
kabwe
mobile number: (+260) 965 085 195
Wada chovu building
shop no. 4
along zaone avenue
mobile number: +260 965 841097
Kabulonga shopping mall,
lusaka
zambia
Phase V ATM lobby,
stand number 2374
arcades shopping centre,
great east road.
Lusaka
zambia
Down town shopping mall,
kafue road,
lusaka
zambia
Stand no. 22845, shop no. 28A,
crossroads shopping mall
leopards hill road
lusaka,
zambia
Plot number 3, independence avenue
city centre
kitwe
Stand no. 272
buteko drive
kalulushi
House no. 33 ndola road
fairview
mufulira
Stand no. KWE/71
kwacha east
kitwe
Stand no. 3680
kabala
kitwe
Plot 643 parklands shopping centre
corner kuomboka/freedom way
kitwe.
Inos holding 93
president avenue
town centre
ndola
Plot no. F/31096
chilengwa road
masaiti area
ndola
Plot no. 10709
kabwe road
ndola
Plot 012
corner president avenue & T3 highway
kafubu mall
ndola
Plot lub/3276/1
chibesa kunda road
ndola
Stand no. 437
cairo road
ndola
SGC filling station
ndola
Stand no. CH/108 hard K shopping complex
chifubu market
ndola
Plot no. 1320,
along great north road
mkushi
Farm no. 3168
farm centre
mkushi farm block
mkushi
SGC filling station
independence avenue
mitech area
solwezi
Industrial park
kalumbila mineral areas
kalumbila,
solwezi
Plot no. 53, 14th street
luanshya town centre
luanshya
Plot no. 2057
corner of gizenda road and chindo road
lusaka
Plot no. 9/65/4586
muramba road
chilenje south
lusaka.
At the real meat stand
lusaka
Oryx filling station
chongwe
Kobil filling station ATM
Corner of ben bella & lumumba road,
lusaka
Plot no. 12/70 - 45/86
kasama road
chilenje south
lusaka
Plot no.5065
mungwi road
lusaka.
Shop no. 18B
manda hill shopping mall
manchinchi road
lusaka
Odys filling station ATM
Plot no. 298
lumumba road
matero
lusaka
Radian stores
along chinika road
lusaka
Shop no. 465
maunda road
kabwata main market
lusaka
Vuma filling station ATM
Plot no. 6076
kafue road
lusaka
Engen filling station ATM
Engen filling station
los angeles road
long acres
lusaka
University of zambia main campus
lusaka
Plot no. 609
foxdale court
zambezi road
lusaka
Plot no. 8674, shop no.1A
corner jambo/almalik drive
riverside
kitwe
36 kabengele avenue
kitwe
Stand no. 100
katilungu road, chimwemwe
kitwe
Plot no. 396A
starbuck food centre
midway road, kamenza
chililabombwe
Konkola hypermarket limited,
mazabuka
Mazabuka sugar farms ATM
Edwina ceri coventry, 52690
lubombo
mazabuka
Intercity bus terminus
lusaka
Shop no. 43, mukuba mall, 6939
cnr freedom way & chiwala ave
parklands, kitwe
Budget stores complex
stand no:8,buteko street
town centre, mufulira
Plot no: 2503 turnpan zambia building
heavy industrial area
off independence avenue
kitwe
Plot 150/27/4586
chilumbulu road
chilenje
mobile: 0964-619518
Spar supermarket
plot 360/S, mosi-O-tunya rd,
livingstone, zambia
telephone numbers: +260 211 366 800
Is using FNB ewallet safe?
FNB ewallet is a safe and secure way to send money. The FNB ewallet can hold up to R5000, which can be drawn at any FNB ATM or selected retailers.
There are four options for sending money:
- Cellphone banking
- Online banking
- Banking app
- FNB ATM
You can use any of the channels to send money to anyone with a valid south african cellphone number.
Is using FNB ewallet safe?
There have been a few reported incidents of customers not receiving their pins to be able to withdraw from an FNB ATM. The temporary ATM PIN refers to the 5 digit one time PIN that gives the recipient access to withdraw funds from the ewallet at FNB atms and FNB atms with automated deposits, without needing a bank card.
FNB emphasises that it’s important to ensure that the correct cellphone number is used. Customers should also keep their pins safe before drawing the ewallet money.
Since its launch in 2009, more than 700 000 ewallets have been created, with 50 000 new ewallets created on a monthly basis.
The popularity of the money transfer service makes it a potential target for scammers. This is why it’s important for customers to be vigilant when using online banking as well as atms.
One of the ways that scammers are using to steal customer information at atms is through thermal technology.
Thermal technology:
Using a smartphone and thermal technology (an imaging attachment), criminals can easily steal your PIN. The way this works is that your thermal signature is left behind when you press buttons, so criminals can use a smartphone with a FLIR ONE thermal imaging attachment to figure out your PIN. A way to avoid this is by lightly touching some other keys on the keypad.
How to get pin for ewallet
Browse through our frequently asked questions or search for your specific concern
What is KYC?
KYC, or Know Your Customer, is a banking standard where you need to provide your personal details with evidence of their accuracy for proper verification.
What is the difference between digital and physical KYC?
- Digital KYC: this allows you to digitally upload your details from the comfort of your home without physical verification. In this status, you will have some limitations in the use of your account. This status is for a limited period of time only and you will be required to physically verify yourself as advised by the system.
- Physical KYC: you attain this status only after physical verification, or if you directly register via an agent. This status gives you a full account benefits without any limitations
How do I upgrade to physical KYC?
Simply visit an ewallet registration agent to present your EID into the reader and validate with your fingerprint on the scanner. To find your nearest agent, click here.
What is a PIN?
The PIN, or private identification number, is a four-digit security code that will be used to verify your identity whenever you interact with ewallet or make a transaction. You will have to define this PIN during the registration process.
Do I need a bank account to use ewallet?
No, ewallet primarily uses a digital wallet for transactions and does not need a bank account. All you need to do is download the app and register.
Is there a minimum balance for ewallet?
No, with ewallet you have access to all your funds without any obligation to maintain a minimum balance and with no low balance charges.
How to get pin for ewallet
This is your third and last login attempt available.
Your profile will be blocked if you fail to enter your login details correctly.
Oh no!
We've noticed that you've tried to login more than 3 times.
You might have blocked your online banking profile.
In order to unblock your profile, reset your username and password.
Cellphone banking
- Dial *130*321#
- Select send money
- Select the account you want to send money from
- Key in the cellphone number you want to send to
- Enter the amount you want to send
- Confirm that all is correct (make sure you entered the right cellphone number)
To send money using FNB cellphone banking you need to be registered for cellphone banking.
To register for cellphone banking, dial *130*321#
Online banking
- Log into FNB online banking
- Select the payments tab
- Enter your one time PIN (OTP)
- Select send money
- Select the account you want to send money from
- Select the amount you want to send
- Key in the cellphone number you want to send money to
- Click on finish
You need to register for online banking to send money via the internet
FNB ATM
- Insert your card and enter your PIN
- Select more options
- Select buy it/pay it
- Select send money. Read the terms and conditions and then select proceed
- Key in the cellphone number you want to send money to and select proceed
- Key in the amount you want to send money to and select proceed
- Confirm that all the details are correct and select proceed
- Remember to take your card
No registration or application is necessary if you send money via an FNB ATM
| fee (BWP) | |
|---|---|
| send money | P9.40 |
| withdrawal (you get 1 free withdrawal with every wallet send without exceeding maximum of 4 free withdrawals in the wallet) | FREE |
| dormant ewallet (up to 6 months) | FREE |
| dormant ewallet (after 6 months) | FREE |
Standard network operator rates apply when using your cellphone.
You have access to ewallet
If you are an FNB client with an active transactional account, you already have access to the ewallet service.
Login to online banking, cellphone banking or visit your nearest ATM and select send money to make use of this safe and convenient way to send money to anyone.
Ewallet
Send money anywhere, any time
The ewallet allows FNB customers to send money to anyone with an active cell number. Money is transferred instantly. Recipients can use the money in the ewallet to buy airtime, send money to other cellphones and more.
How it works
Instantly send money or make payments
- You can send money to friends and family members or make a payment to anyone simply and hassle free
- Money can be sent to anyone who has a valid botswana cellphone number and the recipient does not need to have a bank account
- Any GSM cellphone model can be used to send money or to receive money
- Money is instantly available in the ewallet
- Money will be stored in an ewallet. Recipients will be able access the money immediately at an FNB ATM without needing a bank card and without filling in any forms
- Recipients will get all of the money sent as there are no ATM charges to withdraw money
- Recipients don't have to withdraw all the money at once
- Recipients can also check the balance, get a mini statement, buy prepaid airtime, send money on to someone else's cellphone
- You can send money at any time of the day or night via cellphone banking, FNB online banking, FNB app or at an FNB ATM
What's hot
It's for everyone
Send money to anyone with a valid botswana cellphone number
It's simple
The recipient does not need a bank account or bank card
It's convenient
Money can be sent anytime, anywhere, from the comfort and safety of your own home
It's fast
The money is sent immediately and the recipient can access the funds immediately
It's free of bank charges
Pay no bank charges when you send money via ewallet
Ways to send
Send the way you want to
As an FNB customer you can use one of FNB's convenient digital channels to send money to anyone with a valid cellphone number on any network.
Online banking
View how to send money via online banking
Cellphone banking
View how to send money via cellphone banking
View how to send money via FNB ATM
Ways to use
Withdraw, buy + spend
When you receive an SMS notifying you that money has been sent to your cellphone, you can do the following
- Send a portion of the money in the ewallet to another ewallet in exactly the same way
- Withdraw all or some of the money from the ewallet at an FNB ATM without needing a bank card. The rest of the money can be withdrawn at a later stage
- Buy prepaid airtime from the ewallet
- Check the ewallet account balance or get a mini statement
- How to receive money
How to receive money
Turn your phone into a wallet
Once you've received an SMS telling you that you have been sent money
- Dial *130*392# to access the ewallet
- Set a secret 5-digit PIN for the ewallet
- Select 'withdraw cash' and then 'get ATM PIN'
- You'll receive an SMS with an ATM PIN
- Go to an FNB ATM
- At the ATM press the green button (enter/ proceed) and then wallet services
- Key in your cellphone number and ATM PIN
- Choose the amount of money to withdraw. Make sure that either your transaction has ended or that you press 'cancel' before leaving the ATM
If you have been sent money but you have no airtime , dial *103*392# to buy airtime with the money that has been sent to you. Then dial *130*321# .
How to get pin for ewallet
FNB offers a network of branches for all your face to face banking requirements
Postal address
first national bank zambia limited
PO box 36187
lusaka, zambia
Physical address
stand number 22768
acacia office park
cnr thabo mbeki and great east roads
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 253 057 / 250 602
email: fnb@fnbzambia.Co.Zm
Stand number 22768
acacia office park
cnr thabo mbeki and great east roads
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 250 090
branch code: 260001
Society house
first floor, shop number G040
plot 3 & 3a cairo road,
central business district
lusaka, zambia
Telephone numbers: +260 211 366 800
branch code: 260050
Shakes investment limited building
plot number 16808
lumumba road
lusaka, zambia
Telephone numbers: +(260) 211 366 900
fax number: +(260) 211 845 453
branch code: 260002
Plot no. 617
shop number 4 musenga house
kwacha road
PO box 11262
chingola, zambia
Telephone numbers: +260 211 366 800
branch code: 260322
Kaonde house
plot no. 921
independence avenue
solwezi, zambia
Telephone numbers: +260 211 366 800
branch code: 262823
Union house
plot 493/494
zambia way and oxford street
kitwe, zambia
Telephone numbers: +260 211 366 800
fax number: +260 212 657 145
branch code: 260212
Centro mall premier banking
Unit 63 corner bishop & kabulonga roads
centro mall, kabulonga
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 250602
Neighbours city estate
plot number 50
buteko avenue
ndola, zambia
Telephone numbers: +260 211 366 800
fax number: +260 212 610009
branch code: 260103
Plot 7A livingstone road
PO box 670159
mazabuka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 213 239 023
branch code: 263613
Plot 414 independence road
mkushi, zambia
Telephone numbers: +260 211 366 800
branch code: 262319
Plot 9471/2/3, makeni mall
kafue road, lusaka
PO box 38911,
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 369 398
branch code: 260016
Stand no.3539 jacaranda mall
corner of mushili & kabwe road
PO box 73642
ndola, zambia
Telephone numbers: +260 211 366 800
branch code: 260049
PHI shopping mall
plot no. 38147
bennie mwiinga road
lusaka, zambia
Telephone numbers: +260 211 366 800
branch code: 260049
Plot 19222, zone 3 building, manda hill mall
corner great east & manchichi road, lusaka
PO box 36187,
lusaka, zambia
Telephone numbers: +260 211 366 800
fax number: +260 211 366 875
branch code: 260014
Plot no.87A shop no.2
buntungwa street
kabwe, zambia
Telephone numbers: +260 211 366 800
branch code: 260937
Plot no.ME 46
along livingstone
PO. Box 630819
choma, zambia
Telephone numbers: +260 211 366 800
branch code: 261238
Plot no. 646
corner of pererinyatwa road
& umodzi highway
PO. Box 510080
chipata, zambia
Telephone numbers: +260 211 366 800
branch code: 261121
Plot no.4 wada chovu building
zaone avenue, PO box 90953
luanshya, zambia
Telephone numbers: +260 211 366 800
branch code: 260741
Mukuba mall premier branch
Shop no. 43, mukuba mall, 6939
cnr freedom way & chiwala ave
parklands, kitwe
Telephone numbers: +260 211 366 800
branch code: 260243
Budget stores complex
stand no:8,buteko street
town centre, mufulira
Telephone numbers: +260 211 366 800
branch code: 260544
Plot no: 2503 turnpan zambia building
heavy industrial area
off independence avenue
kitwe
Telephone numbers: +260 211 366 800
branch code: 260247
Plot 150/27/4586
chilumbulu road
chilenje
Telephone numbers: +260 211 366 800
branch code: 260046
Spar supermarket
plot 360/S, mosi-O-tunya rd,
livingstone, zambia
Telephone numbers: +260 211 366 800
branch code: 260046
Stand no. 795
kalumbila high street
kalumbila town
Telephone numbers: +260 211 366 800
Find an ATM
Our atms (automated teller machines) are situated within the FNB zambia branches
Stand number 22768
acacia office park
thabo mbeki and great east roads
lusaka
telephone number: +260 211 366 800
Union house
plot 493/494
zambia way & oxford street
kitwe
telephone number: 260 212 657 100
Shakes investment limited building
plot number 16808
lumumba road
lusaka
telephone number: +260 211 366 900
Plot 7A
livingstone road
mazabuka
telephone number: +260 213 239 000
Neighbours city estate
plot number 50
butek
telephone numbers: +260 212 610 006/ 610 007
Makeni mall
plot 9471/2/3
kafue road
lusaka
telephone number: +260 211 369379
Plot 414 independence road
mkushi
telephone numbers: +260 971254871
mobile number: +260 977 995 476
Jacaranda mall
stand no.3539
corner of mushili & kabwe road
ndola
telephone number: +260 212 626 000
Plot 19222, zone 3 building, manda hill mall
corner great east & manchichi road,
lusaka
telephone number: +260 211 366 863
Musenga house
plot no. 617, shop number 4
kwacha road
chingola
telephone number: +260 212657130
Plot no. ME 46
along livingstone road.
Choma
mobile number: +260 969417613
Plot no. 646
corner of pererinyatwa road
& umodzi highway
chipata
telephone number: +260 216222003
Plot no. 921
kaonde house
independence avenue
solwezi
telephone number: +260 212626013
PHI shopping mall
stand 38147
bennie mwiinga road,
lusaka
telephone number: +260 211366919
Plot no. 87A shop no. 2
buntungwa street
kabwe
mobile number: (+260) 965 085 195
Wada chovu building
shop no. 4
along zaone avenue
mobile number: +260 965 841097
Kabulonga shopping mall,
lusaka
zambia
Phase V ATM lobby,
stand number 2374
arcades shopping centre,
great east road.
Lusaka
zambia
Down town shopping mall,
kafue road,
lusaka
zambia
Stand no. 22845, shop no. 28A,
crossroads shopping mall
leopards hill road
lusaka,
zambia
Plot number 3, independence avenue
city centre
kitwe
Stand no. 272
buteko drive
kalulushi
House no. 33 ndola road
fairview
mufulira
Stand no. KWE/71
kwacha east
kitwe
Stand no. 3680
kabala
kitwe
Plot 643 parklands shopping centre
corner kuomboka/freedom way
kitwe.
Inos holding 93
president avenue
town centre
ndola
Plot no. F/31096
chilengwa road
masaiti area
ndola
Plot no. 10709
kabwe road
ndola
Plot 012
corner president avenue & T3 highway
kafubu mall
ndola
Plot lub/3276/1
chibesa kunda road
ndola
Stand no. 437
cairo road
ndola
SGC filling station
ndola
Stand no. CH/108 hard K shopping complex
chifubu market
ndola
Plot no. 1320,
along great north road
mkushi
Farm no. 3168
farm centre
mkushi farm block
mkushi
SGC filling station
independence avenue
mitech area
solwezi
Industrial park
kalumbila mineral areas
kalumbila,
solwezi
Plot no. 53, 14th street
luanshya town centre
luanshya
Plot no. 2057
corner of gizenda road and chindo road
lusaka
Plot no. 9/65/4586
muramba road
chilenje south
lusaka.
At the real meat stand
lusaka
Oryx filling station
chongwe
Kobil filling station ATM
Corner of ben bella & lumumba road,
lusaka
Plot no. 12/70 - 45/86
kasama road
chilenje south
lusaka
Plot no.5065
mungwi road
lusaka.
Shop no. 18B
manda hill shopping mall
manchinchi road
lusaka
Odys filling station ATM
Plot no. 298
lumumba road
matero
lusaka
Radian stores
along chinika road
lusaka
Shop no. 465
maunda road
kabwata main market
lusaka
Vuma filling station ATM
Plot no. 6076
kafue road
lusaka
Engen filling station ATM
Engen filling station
los angeles road
long acres
lusaka
University of zambia main campus
lusaka
Plot no. 609
foxdale court
zambezi road
lusaka
Plot no. 8674, shop no.1A
corner jambo/almalik drive
riverside
kitwe
36 kabengele avenue
kitwe
Stand no. 100
katilungu road, chimwemwe
kitwe
Plot no. 396A
starbuck food centre
midway road, kamenza
chililabombwe
Konkola hypermarket limited,
mazabuka
Mazabuka sugar farms ATM
Edwina ceri coventry, 52690
lubombo
mazabuka
Intercity bus terminus
lusaka
Shop no. 43, mukuba mall, 6939
cnr freedom way & chiwala ave
parklands, kitwe
Budget stores complex
stand no:8,buteko street
town centre, mufulira
Plot no: 2503 turnpan zambia building
heavy industrial area
off independence avenue
kitwe
Plot 150/27/4586
chilumbulu road
chilenje
mobile: 0964-619518
Spar supermarket
plot 360/S, mosi-O-tunya rd,
livingstone, zambia
telephone numbers: +260 211 366 800
How to use ewallet
Ewallet is a cash transfer service that was introduced by FNB. It allows us to send money to individuals without the need for a bank account on the receiver’s end. All you do is you send money to the receiver’s cellphone number. They will receive a message telling them that you have sent money, and they can go to any FNB ATM to withdraw the money within as specified time period.
There are two sides to using FNB ewallet, the first is on the sending side and the other is to send money to a recipient. All you need to be able to receive ewallet money is a valid south african phone number on which you can receive the funds.
The same applies to sending, with the difference that if you want to send an ewallet using the app, you will need a smartphone and the FNB app installed. You will also need enough airtime or data to conduct the sending transaction.
There are two ways to send money through ewallet. The first and most common method used, is by using the FNB app the second way to send money to ewallet is by using a cellphone without the app (also known as cellphone banking).
How to send ewallet with FNB app
- Open the FNB app
- Go to payments
- Go to “send money”
- Go to ewallet
- Choose the account that you want send the money from (if you have more than one account linked to the FNB app
- Enter the amount that you want to send via ewallet
- Choose the number to send the money to (you can search from the number in your contacts by pressing the plus sign next to “cell”)
- Check the box that says “send ATM pin to recipient” if you want them to receive the pin
Once you are done, the recipient will receive an SMS with a 5 digit pin notifying them that they have received money in the ewallet and the that they have 16 hours to withdraw the money with the pin.
How to send ewallet with your phone
To send ewallet using the cellphone without the app, follow the steps below:
Dial *120*321# from your mobile phone
- Select ‘send money’
- Select ‘ewallet’
- Select the account you want to send money from (if you have more than 1 account).
- Enter in the cellphone number you want to send
to. - Enter the amount of money that you want to send.
- Select ‘yes’ to send an SMS with an ATM PIN to the recipient so that they can withdraw from the ATM.
- Confirm the amount and cellphone number.
You can only send money from an FNB account
You can also use the code to do things like check how much you have in your ewallet that is associated with your number.
Ewallet has a daily limit of R5000. This means that as a recipient, you cannot receive or spend more than R5000 in a day. Additionally, an ewallet can only hold R5000. If you have R5000 in your ewallet, you cannot receive anymore until you spend some of what you have.
The monthly limit for ewallet is R25000.
Do I have to pay to use ewallet?
As a recipient there are no charges for using ewallet. A transaction fee is charged to the sender when they send the money to you. That is the only charge that is involved in usage of the service.
When you send someone money through ewallet there will be a checkbox that you can in order to send the recipient a pin that they can use at the ATM to with draw the money. If you forget to send them the pin there is a way for them to get the pin.
How to get ewallet pin?
If you have forgotten your ewallet pin or it was not sent to you by the sender, you can follow the following steps.
· dial “*120*277#” on your mobile phone
· press “1” to select “withdraw cash”.
· press “1” to select “get ATM PIN”.
You will now get an SMS with your new pin. The pin is valid for 16 hours after it is generated.
This will also allow you to reset your ewallet pin to a new one if you think that your current pin has been compromised.
How to withdraw money from ewallet
You will need to go to any FNB ATM and follow the steps as laid out below
- Select cardless withdrawal
- Select ewallet services
- Enter your cellphone number
- Enter the ewallet pin that was sms’ed to you
- Enter the amount of money you want to withdraw
And that sums up the process of using ewallet. Below, we will provide some answers to some common questions with regards to ewallet. For the full document on how to use ewallet and all the terms and conditions associated, you can check out the ewallet section on the official FNB website.
How long is an ewallet transfer valid?
From the moment the ewallet is sent, it is valid for 12 business days. If the ewallet is not activated within that time period, the funds will be sent back to the account of the sender.
Can you reverse an ewallet transaction?
No. There is no option to reverse an ewallet transaction once you have sent the money. The only thing near to a solution is if the recipient agrees to not withdraw the money for 12 business days until the funds are returned to the sender. Any changes or removal of the pin can only be made by the person who the money was sent to on their cellphone, as they are the one who receives the pin to give access to the ewallet.
What is the minimum amount for ewallet withdrawal?
The minimum amount that you can withdraw at an ATM is R20. This can, however vary from ATM to ATM, and if the ATM does not issue R20 notes that time, the minimum will probably be R50. It is also possible to withdraw less than R20 if it is from a participating retailer.
How to reverse ewallet payment
In this digital era, sending money across the globe has been made so much easier. Ewallet FNB is one of the simplest, efficient, and cheapest ways to transfer cash to friends and family in south africa. The best part is that you can transfer such funds from your bank account to any registered mobile number all over the country and not necessarily another bank account. In addition, the recipient can access the money instantly at any of the FNB atms. But what happens if you make an error with the recipient’s mobile phone or bank information? Here is how to reverse ewallet payment.
Can I reverse ewallet transaction? In case you send money via this option to the wrong recipient, you need to reverse it and resend it to the right person. Therefore, it is essential to know how to reverse such payments, and here is what you ought to do in case you are caught up in such a situation.
How to reverse ewallet transfer?
How do I reverse FNB ewallet when sent to the wrong recipient? You just noticed that the money has gone to the wrong recipient, and cannot help but panic. Do not worry, as there is an alternative to reversing the transaction. The only way to cancel an already complete transaction is to contact FNB call centre and request for the procedure to be done manually from their end. So, how do you contact FNB call centre on how to reverse ewallet sent to the wrong number manually?
Do the *120*321# cellphone banking thing as if you’re about to send another ewallet. The option for reversal will come up
- The FNB ewallet reversal number for cellphone banking is 087 575 9405. Alternatively, you can use the following procedure:
- Dial *120*321# on your mobile phone.
- Select alternative 4 for “send money”.
- Next, select alternative 5 for “ewallet reversal”.
- Select the transaction that you want to reverse.
Guys pin this for yourselves just in case:
FNB ewallet reversal : *120*321#
choose option 4 (send money)
thereafter option 5 (ewallet reversal)
then choose to high transaction you want to reverse.
It’s cheaper to use cellphone banking than it is to call them.
- You may also contact the complaints resolution desk via email on care@fnb.Co.Za, or telephone number: 087 575 9408 (option one).
How do I reverse ewallet on FNB app? In case of any inquiries with regards to how to reverse ewallet on app, call 087 575 0362. And for queries on FNB ewallet reversal online, contact 087 575 0000.
Other important details on ewallet reversal
Can you reverse an ewallet transaction? FNB and standard banks permit free money withdrawals at specified retailers. The receiver of the money must know the validity of the ewallet PIN which is normally 30 days for absa and standard bank and 7 days for nedbank. In case the recipient fails to withdraw the cash in the given period, the money is reversed back to the account of the sender.
In case you receive payments wrongly, do not withdraw the cash and the FNB reverse payment will automatically revert to the sender after the PIN expires. The ewallet PIN for FNB is valid for four hours. Upon its expiration, the recipient can opt for FNB ewallet new pin request at any given period by dialing *130*277#.
How long does it take to reverse ewallet?
Is there no function though on internet banking that allows one to do this instead of calling the call centre?
You have to phone the ewallet team. The reversal takes 4 working days.
If you send money to the wrong recipient and call the company’s team, the reversal should take up to 4 business days. On the other hand, money is returned to the sender within 15 business days if the recipient’s number does not work.
OK thank u. I will do that! For how long though?
If an ewallet has not been activated within 13 days, the money will be returned to the sender.
How much does it cost to reverse an ewallet?
Kindly note that you will be charged about R50 as fee to get back the money sent to the wrong number. Also according to FNB, this procedure is not really guaranteed. For a better experience, ensure to double-check the cell phone of the receiver as well as the amount to be sent and this will save you the hassle of making an FNB ewallet reversal. Here is a quick reminder on how to correctly use this platform to send money.
How to correctly send money and avoid reversal inconveniences
Ewallet FNB is very convenient because one can use it in four different platforms which are mobile banking, ATM, mobile app, or online banking. After selecting your preferred option of making the transfer:
- Select send money then choose ewallet.
- Insert the mobile phone number of the person you wish to make the transfer to. Double-check to ensure that the digits are correct.
- Next, select if the app should offer the recipient a PIN or not, then type in the amount you wish to send.
- Lastly, confirm and submit the transaction.
The recipient gets an instant message after the money has been deposited into their account. To withdraw the cash, go to any of the nearby FBN ATM or selected retailers.
- Select FNB card less services in the screen then tap in the ewallet services.
- Insert your mobile number and press the proceed button.
- Type in the ATM PIN included in the message received and input the amount you wish to withdraw.
- After taking the money, ensure that the transaction has completed, or choose ‘cancel’ before departing from the ATM.
- In case you do not wish to withdraw the money, then you can use your FNB ewallet to purchase airtime, data, and electricity as well as pay for goods and services.
Ewallet account can hold a maximum of R5,000 at any point in time. The limit per day when transferring via the mobile app or online banking is R3,000 while the limit for cellphone banking and atms is R1,500. Additionally, FNB ewallet will only charge you a fee of R10.95 per transaction making it the most affordable way to send money in south africa. Ewallet withdraw fees will vary depending on the amount withdrawn.
Guys I almost peed on myself today. I mistakenly sent ewallet of R3000 to the wrong number. When I realised, I was like…
Thank god for ewallet reversal, @FNBSA after today I am became a fan.
With the above guide, you now know how to reverse ewallet payments if you incorrectly send the cash. So, if you make the mistake of sending money to the wrong person, do not panic but simply follow the steps and options to reverse the transaction.
DISCLAIMER: this article is intended for general informational purposes only and does not address individual circumstances. It should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility! We are not responsible for any loss, damages, etc. That may occur if the information contained turns out to be inaccurate/incorrect.
So, let's see, what we have: how to get pin for ewallet browse through our frequently asked questions or search for your specific concern what is KYC? KYC, or K now Y our C ustomer, is a banking standard where you at how to get pin for ewallet
Contents of the article
- Free forex bonuses
- How to get pin for ewallet
- What is KYC?
- What is the difference between digital and...
- How do I upgrade to physical KYC?
- What is a PIN?
- Do I need a bank account to use ewallet?
- Is there a minimum balance for ewallet?
- How to get pin for ewallet
- Cellphone banking
- Online banking
- FNB ATM
- You have access to ewallet
- Send money anywhere, any time
- Instantly send money or make payments
- What's hot
- Send the way you want to
- Withdraw, buy + spend
- Turn your phone into a wallet
- How to get pin for ewallet
- Find an ATM
- Is using FNB ewallet safe?
- How to get pin for ewallet
- What is KYC?
- What is the difference between digital and...
- How do I upgrade to physical KYC?
- What is a PIN?
- Do I need a bank account to use ewallet?
- Is there a minimum balance for ewallet?
- How to get pin for ewallet
- Cellphone banking
- Online banking
- FNB ATM
- You have access to ewallet
- Send money anywhere, any time
- Instantly send money or make payments
- What's hot
- Send the way you want to
- Withdraw, buy + spend
- Turn your phone into a wallet
- How to get pin for ewallet
- Find an ATM
- How to use ewallet
- How to send ewallet with FNB app
- How to send ewallet with your...
- Do I have to pay to use ewallet?
- How to get ewallet pin?
- How to withdraw money from...
- How long is an ewallet transfer...
- Can you reverse an ewallet...
- What is the minimum amount for ewallet...
- How to reverse ewallet payment
- How to reverse ewallet transfer?
- Other important details on ewallet reversal
- How long does it take to reverse ewallet?
- How much does it cost to reverse an ewallet?
- How to correctly send money and avoid reversal...
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