How to get money from ewallet

OK thank u. I will do that! For how long though? If you send money to the wrong recipient and call the company’s team, the reversal should take up to 4 business days.

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How to Reverse eWallet Payment, how to get money from ewallet.

On the other hand, money is returned to the sender within 15 business days if the recipient’s number does not work.

How to reverse ewallet payment

In this digital era, sending money across the globe has been made so much easier. Ewallet FNB is one of the simplest, efficient, and cheapest ways to transfer cash to friends and family in south africa. The best part is that you can transfer such funds from your bank account to any registered mobile number all over the country and not necessarily another bank account. In addition, the recipient can access the money instantly at any of the FNB atms. But what happens if you make an error with the recipient’s mobile phone or bank information? Here is how to reverse ewallet payment.

Can I reverse ewallet transaction? In case you send money via this option to the wrong recipient, you need to reverse it and resend it to the right person. Therefore, it is essential to know how to reverse such payments, and here is what you ought to do in case you are caught up in such a situation.

How to reverse ewallet transfer?

How do I reverse FNB ewallet when sent to the wrong recipient? You just noticed that the money has gone to the wrong recipient, and cannot help but panic. Do not worry, as there is an alternative to reversing the transaction. The only way to cancel an already complete transaction is to contact FNB call centre and request for the procedure to be done manually from their end. So, how do you contact FNB call centre on how to reverse ewallet sent to the wrong number manually?

Do the *120*321# cellphone banking thing as if you’re about to send another ewallet. The option for reversal will come up

The FNB ewallet reversal number for cellphone banking is 087 575 9405. Alternatively, you can use the following procedure:

Dial *120*321# on your mobile phone.

Select alternative 4 for “send money”.

Next, select alternative 5 for “ewallet reversal”.

Select the transaction that you want to reverse.

Guys pin this for yourselves just in case:

FNB ewallet reversal : *120*321#
choose option 4 (send money)
thereafter option 5 (ewallet reversal)
then choose to high transaction you want to reverse.
It’s cheaper to use cellphone banking than it is to call them.

You may also contact the complaints resolution desk via email on care@fnb.Co.Za, or telephone number: 087 575 9408 (option one).

How do I reverse ewallet on FNB app? In case of any inquiries with regards to how to reverse ewallet on app, call 087 575 0362. And for queries on FNB ewallet reversal online, contact 087 575 0000.

Other important details on ewallet reversal

Can you reverse an ewallet transaction? FNB and standard banks permit free money withdrawals at specified retailers. The receiver of the money must know the validity of the ewallet PIN which is normally 30 days for absa and standard bank and 7 days for nedbank. In case the recipient fails to withdraw the cash in the given period, the money is reversed back to the account of the sender.

In case you receive payments wrongly, do not withdraw the cash and the FNB reverse payment will automatically revert to the sender after the PIN expires. The ewallet PIN for FNB is valid for four hours. Upon its expiration, the recipient can opt for FNB ewallet new pin request at any given period by dialing *130*277#.

How long does it take to reverse ewallet?

Is there no function though on internet banking that allows one to do this instead of calling the call centre?

You have to phone the ewallet team. The reversal takes 4 working days.

If you send money to the wrong recipient and call the company’s team, the reversal should take up to 4 business days. On the other hand, money is returned to the sender within 15 business days if the recipient’s number does not work.

OK thank u. I will do that! For how long though?

If an ewallet has not been activated within 13 days, the money will be returned to the sender.

How much does it cost to reverse an ewallet?

Kindly note that you will be charged about R50 as fee to get back the money sent to the wrong number. Also according to FNB, this procedure is not really guaranteed. For a better experience, ensure to double-check the cell phone of the receiver as well as the amount to be sent and this will save you the hassle of making an FNB ewallet reversal. Here is a quick reminder on how to correctly use this platform to send money.

How to correctly send money and avoid reversal inconveniences

Ewallet FNB is very convenient because one can use it in four different platforms which are mobile banking, ATM, mobile app, or online banking. After selecting your preferred option of making the transfer:

Select send money then choose ewallet.

Insert the mobile phone number of the person you wish to make the transfer to. Double-check to ensure that the digits are correct.

Next, select if the app should offer the recipient a PIN or not, then type in the amount you wish to send.

Lastly, confirm and submit the transaction.

The recipient gets an instant message after the money has been deposited into their account. To withdraw the cash, go to any of the nearby FBN ATM or selected retailers.

Select FNB card less services in the screen then tap in the ewallet services.

Insert your mobile number and press the proceed button.

Type in the ATM PIN included in the message received and input the amount you wish to withdraw.

After taking the money, ensure that the transaction has completed, or choose ‘cancel’ before departing from the ATM.

In case you do not wish to withdraw the money, then you can use your FNB ewallet to purchase airtime, data, and electricity as well as pay for goods and services.

Ewallet account can hold a maximum of R5,000 at any point in time. The limit per day when transferring via the mobile app or online banking is R3,000 while the limit for cellphone banking and atms is R1,500. Additionally, FNB ewallet will only charge you a fee of R10.95 per transaction making it the most affordable way to send money in south africa. Ewallet withdraw fees will vary depending on the amount withdrawn.

Guys I almost peed on myself today. I mistakenly sent ewallet of R3000 to the wrong number. When I realised, I was like…

Thank god for ewallet reversal, @FNBSA after today I am became a fan.

With the above guide, you now know how to reverse ewallet payments if you incorrectly send the cash. So, if you make the mistake of sending money to the wrong person, do not panic but simply follow the steps and options to reverse the transaction.

DISCLAIMER: this article is intended for general informational purposes only and does not address individual circumstances. It should not be relied on to make decisions of any kind. Any action you take upon the information presented in this article is strictly at your own risk and responsibility! We are not responsible for any loss, damages, etc. That may occur if the information contained turns out to be inaccurate/incorrect.

How to get money out your FNB ewallet

Ewallet is a service offered by first national bank (FNB) in south africa. The service allows members to send money to individuals who have an active south african mobile phone number.

Since it was first introduced to the market in 2009, FNB ewallet has been used to transfer about R2 million on a daily basis. There have been more than 500 000 ewallets created since then. Part of the strategy is to increase the accessibility of financial services to all south africans.

The service is available to anyone with a valid cellphone number in south africa, as well as neighbouring countries botswana, swaziland, lesotho, zambia and namibia.

The service is the most popular money-sending service in south africa, mainly due to the convenience it provides. The service is quite simple to use and is inexpensive. One doesn’t need a bank account to benefit from using FNB ewallet services.

Funds can be withdrawn from FNB ATM machines.

Here’s how to get money out of your FNB ewallet:

Use your cellphone to access the PIN

The PIN expires within a few hours of your receiving it.

Dial *120*277# to access the ewallet PIN

If you don’t have airtime, you can dial *130*277#

Select “withdraw cash”

Your ewallet will send you a text message containing a unique four digit PIN

The PIN expires within four hours

Head to the FNB ATM closest to you

At the ATM, select “cardless services”

Select “ewallet services”

Enter your cellphone number on the keypad and select “proceed”. Use a valid 10 digit south african cellphone number.

Enter the four digit ewallet PIN

Enter the amount you want to withdraw

Take your cash from the ATM and end the transaction by pressing the cancel button once you have completed the transaction.

How does ewallet work

South africa is one of the countries whose technological industry is constantly making advancements. One of the greatest inventions that the country has made is ewallet. If you have not heard about it, you can now know how to use ewallet with these tips.

Image: canva.Com (modified by author)
source: original

What is ewallet? Ewallet is a prepaid account that allows you to perform transactions, both online and offline, via your computer or smartphone. It works as a fast mode electronic wallet that allows you to perform transactions from the comfort of your home. The key requirement of owning an ewallet account is a south africa cellphone number via FNB atms, FNB cellphone banking, FNB online banking or FNB app.

How does FNB ewallet work?

Being a fast mode of transaction, ewallet works by allowing a user to send and receive money through their electronic gadgets. The first step of the transaction is for the user to load money into their accounts. The money is debited from the user's account into their ewallet accounts in the form of digital representation. Being in the form of the digital representation means that the money is with the service provider who is responsible for keeping ledgers and records of all the users and their data. Therefore, for any deposits that a user makes, the money is transferred from the user's bank account to the dedicated bank account that the user has chosen. The records of the ledgers are also automatically updated.

When a user chooses to send money to another ewallet user, there is no actual money transfer from one account to the other. Instead, what happens is that the ledgers are automatically updated to show that a transaction was performed and money was sent from your account to the recipient's account. The recipient receives an SMS after receiving money into the ewallet. That is how convenient ewallet is. These how to do ewallet operation guides will be beneficial for you if you are a new user.

How to send money via ewallet

There are different ways to send money, including:

Using your cellphone

Using online banking

Using the FNB banking app

Using any FNB ATM

Image: instagram.Com, @fnbsa
source: UGC

READ ALSO: how to apply and use PEP money transfer

Sending money is one of the most basic operations that you can do with ewallet. The operation does not require any form of two-factor authentication. The service is, however, available for anyone with a south african cellphone number. The procedure on how to send ewallet money via cellphone is as simple as:

Dialing *120*321#

Selecting the 'send money' option and clicking okay

Selecting the 'ewallet' option

Selecting the account from which you want to send money from

Keying in the cellphone number of the recipient, for this case, the user that you want to send money to

Entering the amount of money that you want to send

Selecting the yes option to complete the transaction. That option will also authorize the service to send the recipient a PIN that they will require when withdrawing the funds.

The sender will also be required to confirm the details of the recipient and the amount of money that they wish to send. Senders are advised to be cautious when confirming the details of the recipient since they will be liable for any transactions that are wrongly conducted. Now you know how to send ewallet funds.

FNB ewallet withdrawal

Image: facebook.Com, @fnbsa
source: UGC

After you have received funds and wish to withdraw them from your ewallet account, the procedure for doing so is not as complex as it may sound. These are the simple steps to follow on how to withdraw ewallet:

Start by dialing *120*277# for you to access your ewallet.

In the list of options that will be displayed, select option 1 to get the PIN. You will receive a unique message sending you the five-digit PIN that will be required when withdrawing the money from the ATM. The PIN will expire after sixteen hours.

Visit the nearest FNB ATM within sixteen hours after receiving the five-digit PIN.

At the ATM, if you do not have an ATM card, you could opt for the cardless services transaction option.

Select the "ewallet services" on the screen.

Enter your valid south african phone number on the keypad and select the "proceed" option.

The next dialogue box will require you to enter the five-digit PIN that was sent to you at the beginning of the transaction.

Enter the withdrawal amount that you wish to withdraw from your account. The amount should be less than or equal to the amount of funds that you have in your account. The ATM will dispense the amount of money that you have keyed in.

Verify that you have completed the transaction before leaving the ATM. In case you do not approve the transaction, you can select the " cancel" option to stop the transaction.

Apart from the ATM, a user can withdraw cash from the ATM or withdraw funds from any of the selected retail stores. The procedure is as follows:

Start by dialing *120*277# for you to access ewallet.

Select option 1 to select the withdraw cash option.

From the list of options that will be displayed, select option 1, which is the "get retail PIN" option.

You can then visit any of these listed retail stores in the country to withdraw the cash;

Sutherland ridge SUPERSPAR

At any of the selected retail stores, you will be required to purchase a credit or debit card. This step is mandatory.

After purchasing, you will be required to select the "withdraw cash" at checkout option.

The following screen will ask you to "withdraw cash from ewallet."

You will then be prompted to enter your phone number.

The following dialogue box will require you to enter the four-digit PIN that was sent to you as a text message.

The cashier will then give you the money that you have withdrawn. There is no fee for withdrawing funds from ewallet. You need to, however, check the balance in your account by following the procedure on how to check ewallet balance.

READ ALSO: how does standard bank instant money transfer work

How long does ewallet last?

When performing a transaction, the PIN that is sent to you in the form of a text message lasts for a maximum of sixteen hours. A user is then advised to complete the transaction as soon as they can to avoid any forms of inconveniences that are likely to arise.

How to request a new pin for ewallet

In case your ewallet PIN expires before you complete your transaction, you can request for another PIN to be sent to you by dialing *120*277#. The new PIN that will be sent to you will enable you to withdraw funds from your account without fail.

Technology has made the financial market convenient for users. One of the greatest inventions is ewallet, which has made it possible for users to perform transactions with ease. These details on how does ewallet work will come in handy.

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How to get money from ewallet

FNB offers a network of branches for all your face to face banking requirements

Postal address
first national bank zambia limited
PO box 36187
lusaka, zambia

Physical address
stand number 22768
acacia office park
cnr thabo mbeki and great east roads
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 253 057 / 250 602
email: fnb@fnbzambia.Co.Zm

Stand number 22768
acacia office park
cnr thabo mbeki and great east roads
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 250 090
branch code: 260001

Society house
first floor, shop number G040
plot 3 & 3a cairo road,
central business district
lusaka, zambia

Telephone numbers: +260 211 366 800
branch code: 260050

Shakes investment limited building
plot number 16808
lumumba road
lusaka, zambia

Telephone numbers: +(260) 211 366 900
fax number: +(260) 211 845 453
branch code: 260002

Plot no. 617
shop number 4 musenga house
kwacha road
PO box 11262
chingola, zambia

Telephone numbers: +260 211 366 800
branch code: 260322

Kaonde house
plot no. 921
independence avenue
solwezi, zambia

Telephone numbers: +260 211 366 800
branch code: 262823

Union house
plot 493/494
zambia way and oxford street
kitwe, zambia

Telephone numbers: +260 211 366 800
fax number: +260 212 657 145
branch code: 260212

Centro mall premier banking

Unit 63 corner bishop & kabulonga roads
centro mall, kabulonga
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 250602

Neighbours city estate
plot number 50
buteko avenue
ndola, zambia

Telephone numbers: +260 211 366 800
fax number: +260 212 610009
branch code: 260103

Plot 7A livingstone road
PO box 670159
mazabuka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 213 239 023
branch code: 263613

Plot 414 independence road
mkushi, zambia

Telephone numbers: +260 211 366 800
branch code: 262319

Plot 9471/2/3, makeni mall
kafue road, lusaka
PO box 38911,
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 369 398
branch code: 260016

Stand no.3539 jacaranda mall
corner of mushili & kabwe road
PO box 73642
ndola, zambia

Telephone numbers: +260 211 366 800
branch code: 260049

PHI shopping mall
plot no. 38147
bennie mwiinga road
lusaka, zambia

Telephone numbers: +260 211 366 800
branch code: 260049

Plot 19222, zone 3 building, manda hill mall
corner great east & manchichi road, lusaka
PO box 36187,
lusaka, zambia

Telephone numbers: +260 211 366 800
fax number: +260 211 366 875
branch code: 260014

Plot no.87A shop no.2
buntungwa street
kabwe, zambia

Telephone numbers: +260 211 366 800
branch code: 260937

Plot no.ME 46
along livingstone
PO. Box 630819
choma, zambia

Telephone numbers: +260 211 366 800
branch code: 261238

Plot no. 646
corner of pererinyatwa road
& umodzi highway
PO. Box 510080
chipata, zambia

Telephone numbers: +260 211 366 800
branch code: 261121

Plot no.4 wada chovu building
zaone avenue, PO box 90953
luanshya, zambia

Telephone numbers: +260 211 366 800
branch code: 260741

Mukuba mall premier branch

Shop no. 43, mukuba mall, 6939
cnr freedom way & chiwala ave
parklands, kitwe

Telephone numbers: +260 211 366 800
branch code: 260243

Budget stores complex
stand no:8,buteko street
town centre, mufulira

Telephone numbers: +260 211 366 800
branch code: 260544

Plot no: 2503 turnpan zambia building
heavy industrial area
off independence avenue
kitwe

Telephone numbers: +260 211 366 800
branch code: 260247

Plot 150/27/4586
chilumbulu road
chilenje

Telephone numbers: +260 211 366 800
branch code: 260046

Spar supermarket
plot 360/S, mosi-O-tunya rd,
livingstone, zambia

Telephone numbers: +260 211 366 800
branch code: 260046

Stand no. 795
kalumbila high street
kalumbila town

Telephone numbers: +260 211 366 800

Find an ATM

Our atms (automated teller machines) are situated within the FNB zambia branches

Stand number 22768
acacia office park
thabo mbeki and great east roads
lusaka
telephone number: +260 211 366 800

Union house
plot 493/494
zambia way & oxford street
kitwe
telephone number: 260 212 657 100

Shakes investment limited building
plot number 16808
lumumba road
lusaka
telephone number: +260 211 366 900

Plot 7A
livingstone road
mazabuka
telephone number: +260 213 239 000

Neighbours city estate
plot number 50
butek
telephone numbers: +260 212 610 006/ 610 007

Makeni mall
plot 9471/2/3
kafue road
lusaka
telephone number: +260 211 369379

Plot 414 independence road
mkushi
telephone numbers: +260 971254871
mobile number: +260 977 995 476

Jacaranda mall
stand no.3539
corner of mushili & kabwe road
ndola
telephone number: +260 212 626 000

Plot 19222, zone 3 building, manda hill mall
corner great east & manchichi road,
lusaka
telephone number: +260 211 366 863

Musenga house
plot no. 617, shop number 4
kwacha road
chingola
telephone number: +260 212657130

Plot no. ME 46
along livingstone road.
Choma
mobile number: +260 969417613

Plot no. 646
corner of pererinyatwa road
& umodzi highway
chipata
telephone number: +260 216222003

Plot no. 921
kaonde house
independence avenue
solwezi
telephone number: +260 212626013

PHI shopping mall
stand 38147
bennie mwiinga road,
lusaka
telephone number: +260 211366919

Plot no. 87A shop no. 2
buntungwa street
kabwe
mobile number: (+260) 965 085 195

Wada chovu building
shop no. 4
along zaone avenue
mobile number: +260 965 841097

Kabulonga shopping mall,
lusaka
zambia

Phase V ATM lobby,
stand number 2374
arcades shopping centre,
great east road.
Lusaka
zambia

Down town shopping mall,
kafue road,
lusaka
zambia

Stand no. 22845, shop no. 28A,
crossroads shopping mall
leopards hill road
lusaka,
zambia

Plot number 3, independence avenue
city centre
kitwe

Stand no. 272
buteko drive
kalulushi

House no. 33 ndola road
fairview
mufulira

Stand no. KWE/71
kwacha east
kitwe

Stand no. 3680
kabala
kitwe

Plot 643 parklands shopping centre
corner kuomboka/freedom way
kitwe.

Inos holding 93
president avenue
town centre
ndola

Plot no. F/31096
chilengwa road
masaiti area
ndola

Plot no. 10709
kabwe road
ndola

Plot 012
corner president avenue & T3 highway
kafubu mall
ndola

Plot lub/3276/1
chibesa kunda road
ndola

Stand no. 437
cairo road
ndola

SGC filling station
ndola

Stand no. CH/108 hard K shopping complex
chifubu market
ndola

Plot no. 1320,
along great north road
mkushi

Farm no. 3168
farm centre
mkushi farm block
mkushi

SGC filling station
independence avenue
mitech area
solwezi

Industrial park
kalumbila mineral areas
kalumbila,
solwezi

Plot no. 53, 14th street
luanshya town centre
luanshya

Plot no. 2057
corner of gizenda road and chindo road
lusaka

Plot no. 9/65/4586
muramba road
chilenje south
lusaka.

At the real meat stand
lusaka

Oryx filling station
chongwe

Kobil filling station ATM

Corner of ben bella & lumumba road,
lusaka

Plot no. 12/70 - 45/86
kasama road
chilenje south
lusaka

Plot no.5065
mungwi road
lusaka.

Shop no. 18B
manda hill shopping mall
manchinchi road
lusaka

Odys filling station ATM

Plot no. 298
lumumba road
matero
lusaka

Radian stores
along chinika road
lusaka

Shop no. 465
maunda road
kabwata main market
lusaka

Vuma filling station ATM

Plot no. 6076
kafue road
lusaka

Engen filling station ATM

Engen filling station
los angeles road
long acres
lusaka

University of zambia main campus
lusaka

Plot no. 609
foxdale court
zambezi road
lusaka

Plot no. 8674, shop no.1A
corner jambo/almalik drive
riverside
kitwe

36 kabengele avenue
kitwe

Stand no. 100
katilungu road, chimwemwe
kitwe

Plot no. 396A
starbuck food centre
midway road, kamenza
chililabombwe

Konkola hypermarket limited,
mazabuka

Mazabuka sugar farms ATM

Edwina ceri coventry, 52690
lubombo
mazabuka

Intercity bus terminus
lusaka

Shop no. 43, mukuba mall, 6939
cnr freedom way & chiwala ave
parklands, kitwe

Budget stores complex
stand no:8,buteko street
town centre, mufulira

Plot no: 2503 turnpan zambia building
heavy industrial area
off independence avenue
kitwe

Plot 150/27/4586
chilumbulu road
chilenje
mobile: 0964-619518

Spar supermarket
plot 360/S, mosi-O-tunya rd,
livingstone, zambia
telephone numbers: +260 211 366 800

How ewallet work: this simple guide will help you

How does FNB ewallet work?

Being a fast mode of transaction, ewallet works by allowing a user to send and receive money through their electronic gadgets. The first step of the transaction is for the user to load money into their accounts. The money is debited from the user’s account into their ewallet accounts in the form of digital representation. Being in the form of the digital representation means that the money is with the service provider who is responsible for keeping ledgers and records of all the users and their data. Therefore, for any deposits that a user makes, the money is transferred from the user’s bank account to the dedicated bank account that the user has chosen. The records of the ledgers are also automatically updated.

When a user chooses to send money to another ewallet user, there is no actual money transfer from one account to the other. Instead, what happens is that the ledgers are automatically updated to show that a transaction was performed and money was sent from your account to the recipient’s account. The recipient receives an SMS after receiving money into the ewallet. That is how convenient ewallet is. These how to do ewallet operation guides will be beneficial for you if you are a new user.

How to send money via ewallet

There are different ways to send money, including:

Using your cellphone

Using online banking

Using the FNB banking app

Using any FNB ATM

Dialing *120*321#

Selecting the ‘send money’ option and clicking okay

Selecting the ‘ewallet’ option

Selecting the account from which you want to send money from

Keying in the cellphone number of the recipient, for this case, the user that you want to send money to

Entering the amount of money that you want to send

Selecting the yes option to complete the transaction. That option will also authorize the service to send the recipient a PIN that they will require when withdrawing the funds.

FNB ewallet withdrawal

Start by dialing *120*277# for you to access your ewallet.

In the list of options that will be displayed, select option 1 to get the PIN. You will receive a unique message sending you the five-digit PIN that will be required when withdrawing the money from the ATM. The PIN will expire after sixteen hours.

Visit the nearest FNB ATM within sixteen hours after receiving the five-digit PIN.

At the ATM, if you do not have an ATM card, you could opt for the cardless services transaction option.

Select the “ewallet services” on the screen.

Enter your valid south african phone number on the keypad and select the “proceed” option.

The next dialogue box will require you to enter the five-digit PIN that was sent to you at the beginning of the transaction.

Enter the withdrawal amount that you wish to withdraw from your account. The amount should be less than or equal to the amount of funds that you have in your account. The ATM will dispense the amount of money that you have keyed in.

Apart from the ATM, a user can withdraw cash from the ATM or withdraw funds from any of the selected retail stores. The procedure is as follows:

Start by dialing *120*277# for you to access ewallet.

Select option 1 to select the withdraw cash option.

From the list of options that will be displayed, select option 1, which is the “get retail PIN” option.

You can then visit any of these listed retail stores in the country to withdraw the cash;

Sutherland ridge SUPERSPAR

At any of the selected retail stores, you will be required to purchase a credit or debit card. This step is mandatory.

After purchasing, you will be required to select the “withdraw cash” at checkout option.

The following screen will ask you to “withdraw cash from ewallet.”

You will then be prompted to enter your phone number.

The following dialogue box will require you to enter the four-digit PIN that was sent to you as a text message.

How long does ewallet last?

How to request a new pin for ewallet

How to reverse ewallet payment

How to reverse ewallet transfer?

Do the *120*321# cellphone banking thing as if you’re about to send another ewallet. The option for reversal will come up

The FNB ewallet reversal number for cellphone banking is 087 575 9405. Alternatively, you can use the following procedure:

Dial *120*321# on your mobile phone.

Select alternative 4 for “send money”.

Next, select alternative 5 for “ewallet reversal”.

Select the transaction that you want to reverse.

Guys pin this for yourselves just in case:

You may also contact the complaints resolution desk via email on care@fnb.Co.Za, or telephone number: 087 575 9408 (option one).

How do I reverse ewallet on FNB app? In case of any inquiries with regards to how to reverse ewallet on app, call 087 575 0362. And for queries on FNB ewallet reversal online, contact 087 575 0000.

Other important details on ewallet reversal

How long does it take to reverse ewallet?

Is there no function though on internet banking that allows one to do this instead of calling the call centre?

You have to phone the ewallet team. The reversal takes 4 working days.

OK thank u. I will do that! For how long though?

If an ewallet has not been activated within 13 days, the money will be returned to the sender.

How much does it cost to reverse an ewallet?

How to correctly send money and avoid reversal inconveniences

Select send money then choose ewallet.

Insert the mobile phone number of the person you wish to make the transfer to. Double-check to ensure that the digits are correct.

Next, select if the app should offer the recipient a PIN or not, then type in the amount you wish to send.

Lastly, confirm and submit the transaction.

The recipient gets an instant message after the money has been deposited into their account. To withdraw the cash, go to any of the nearby FBN ATM or selected retailers.

Select FNB card less services in the screen then tap in the ewallet services.

Insert your mobile number and press the proceed button.

Type in the ATM PIN included in the message received and input the amount you wish to withdraw.

After taking the money, ensure that the transaction has completed, or choose ‘cancel’ before departing from the ATM.

In case you do not wish to withdraw the money, then you can use your FNB ewallet to purchase airtime, data, and electricity as well as pay for goods and services.

Guys I almost peed on myself today. I mistakenly sent ewallet of R3000 to the wrong number. When I realised, I was like…

Thank god for ewallet reversal, @FNBSA after today I am became a fan.

How to get money from ewallet

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How to get money from ewallet

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Cellphone banking

Dial *130*321#

Select send money

Select the account you want to send money from

Key in the cellphone number you want to send to

Enter the amount you want to send

Confirm that all is correct (make sure you entered the right cellphone number)

To send money using FNB cellphone banking you need to be registered for cellphone banking.

To register for cellphone banking, dial *130*321#

Online banking

Log into FNB online banking

Select the payments tab

Enter your one time PIN (OTP)

Select send money

Select the account you want to send money from

Select the amount you want to send

Key in the cellphone number you want to send money to

Click on finish

You need to register for online banking to send money via the internet

FNB ATM

Insert your card and enter your PIN

Select more options

Select buy it/pay it

Select send money. Read the terms and conditions and then select proceed

Key in the cellphone number you want to send money to and select proceed

Key in the amount you want to send money to and select proceed

Confirm that all the details are correct and select proceed

Remember to take your card

No registration or application is necessary if you send money via an FNB ATM

fee (BWP)
send money	P9.40
withdrawal (you get 1 free withdrawal with every wallet send without exceeding maximum of 4 free withdrawals in the wallet)	FREE
dormant ewallet (up to 6 months)	FREE
dormant ewallet (after 6 months)	FREE

Standard network operator rates apply when using your cellphone.

You have access to ewallet

If you are an FNB client with an active transactional account, you already have access to the ewallet service.

Login to online banking, cellphone banking or visit your nearest ATM and select send money to make use of this safe and convenient way to send money to anyone.

Ewallet

Send money anywhere, any time

The ewallet allows FNB customers to send money to anyone with an active cell number. Money is transferred instantly. Recipients can use the money in the ewallet to buy airtime, send money to other cellphones and more.

How it works

Instantly send money or make payments

You can send money to friends and family members or make a payment to anyone simply and hassle free

Money can be sent to anyone who has a valid botswana cellphone number and the recipient does not need to have a bank account

Any GSM cellphone model can be used to send money or to receive money

Money is instantly available in the ewallet

Money will be stored in an ewallet. Recipients will be able access the money immediately at an FNB ATM without needing a bank card and without filling in any forms

Recipients will get all of the money sent as there are no ATM charges to withdraw money

Recipients don't have to withdraw all the money at once

Recipients can also check the balance, get a mini statement, buy prepaid airtime, send money on to someone else's cellphone

You can send money at any time of the day or night via cellphone banking, FNB online banking, FNB app or at an FNB ATM

What's hot

It's for everyone

Send money to anyone with a valid botswana cellphone number

It's simple

The recipient does not need a bank account or bank card

It's convenient

Money can be sent anytime, anywhere, from the comfort and safety of your own home

It's fast

The money is sent immediately and the recipient can access the funds immediately

It's free of bank charges

Pay no bank charges when you send money via ewallet

Ways to send

Send the way you want to

As an FNB customer you can use one of FNB's convenient digital channels to send money to anyone with a valid cellphone number on any network.

Online banking

View how to send money via online banking

Cellphone banking

View how to send money via cellphone banking

View how to send money via FNB ATM

Ways to use

Withdraw, buy + spend

When you receive an SMS notifying you that money has been sent to your cellphone, you can do the following

Send a portion of the money in the ewallet to another ewallet in exactly the same way

Withdraw all or some of the money from the ewallet at an FNB ATM without needing a bank card. The rest of the money can be withdrawn at a later stage

Buy prepaid airtime from the ewallet

Check the ewallet account balance or get a mini statement

How to receive money

How to receive money

Turn your phone into a wallet

Once you've received an SMS telling you that you have been sent money

Dial *130*392# to access the ewallet

Set a secret 5-digit PIN for the ewallet

Select 'withdraw cash' and then 'get ATM PIN'

You'll receive an SMS with an ATM PIN

Go to an FNB ATM

At the ATM press the green button (enter/ proceed) and then wallet services

Key in your cellphone number and ATM PIN

Choose the amount of money to withdraw. Make sure that either your transaction has ended or that you press 'cancel' before leaving the ATM

If you have been sent money but you have no airtime , dial *103*392# to buy airtime with the money that has been sent to you. Then dial *130*321# .